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Business Profile

Security Systems

Dynamark Security Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my house on the market and it sold in June 2018. I spoke with ************************* my security rep for 15 years (that lived two blocks from me) when he came by my house before it sold. At that time he asked if the new owners would be using the security system and I told him he would need to touch base with them, but I would be discontinuing services. He has always told me I never needed to contact anyone but him for any situation regarding services. The automated billing continued to occur however at $66.00 quarterly and I just caught it on my bank statement in Q2 of 2022. When I contacted the company directly May 18-2022 (Account#C0011161 ****************************************************************** **************) they told me they only control billing and I would need to contact ****** for the discrepancy. I have done so 5 times, left 2 VM messages ( First of ************* 24th) Spoke in person 6.1.22 & 8.1.22 and then text message 8-23.22. It has been almost 3 months without resolution. Total billed for refund is 15 quarters at $66.00 for ******. I was able pay to stop direct withdrawals on *******. Any resolution you can help me with is appreciated. I was never sent a bill and the documentation in only on my bank statement which I have attached the email from the bank stating specifics.************************* ************

Dynamark Security Center is NOT a BBB Accredited Business.

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