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Business Profile

Transmission

Hanser's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

This profile includes complaints for Hanser's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hanser's has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hanser's

      430 S Billings Blvd Billings, MT 59101-4703

    • Hanser's

      11 River Street Ste A Big Timber, MT 59011

    • Hanser's

      25 3rd St E Hardin, MT 59034-1900

    • Hanser's

      842 E 2nd Ave N Columbus, MT 59019-7292

    • Hanser's

      17 Business Park Rd Unit 5 Livingston, MT 59047-8202

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 24th, 2025 i was traveling through Big Timber, MT on my way to work in the state of **********. An accident occurred a mile ahead of us on interstate 90. We went off the road and into the snow on the side of the road. Police responded and called Hansers of BIg Timber to pull us out. The gentleman pulled us approximately ten yards back to shoulder of the interstate and then charged my credit card $900.00. I appreciate the dangerous job and cold conditions however, I feel like $900 dollars is both excessive and predatory as we had no other choice. He said i should just call my insurance company so it feels like we are over-charging on services to fleece the insurance industry. We all pay for higher rates when this happens. This may not be illegal but it is unethical.

      Business Response

      Date: 02/14/2025

      To Whom It May Concern: 

      Thank you for the communication. The attached pictures show the details of the recovery. Please note the conditions were a winter storm, icy roads, significant snow, and extreme low temperatures. The pictures show the car further than ************************************* a deep snow. The charges reflect traffic control signage, a two-hour minimum on law enforcement calls (industry standard), and use of specialized straps and rigging to ensure a professional, damage free recovery. The charges associated, based on the conditions as well as being an emergency law enforcement call where we are required to respond immediately, are not predatory by any means nor unreasonable. We are a 60-year family business in the area and our charges were consistent with the other work we did during this very busy time based on similar conditions and situations. 

      Thank you.

      Shel Hanser

    Hanser's is NOT a BBB Accredited Business.

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