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Business Profile

Used Car Dealers

Scotties Auto Sales

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dealer refuses to cancel the extended warranty on a car I bought 5 months ago. I had to go through the warranty company itself to cancel. Finally got it canceled and dealer refuses to send the refund of $745.31

    Business Response

    Date: 09/08/2022

    BBB
    Resolution Specialist PO Box 191279
    *****, ** *****

    Re: ** ********

    To whom it may concern;

    I am writing in response to the complaint we received, identifiable by number ********. I was 
    contacted just recently by ************** stating that he had cancelled the warranty and that **************;
    owed the amount of $745.31. I told him we were fine with him cancelling the warranty and that we 
    would need something from Elite Warranty themselves stating that it had indeed been cancelled and 
    our stated amount to refund - I am unable to ***** a refund without documentation of such. I tried 
    to contact Elite Warranty multiple times after this original communication, requesting a fax or 
    email showing the breakdown of the warranty and amount owed. Just today, 08/31/2022, I received a 
    phone call from a gentleman at Elite Warranty letting us know that he faxed over the cancellation 
    report. I thanked him and stated that I was on my way to the office and as soon as I arrived, I 
    would write a check for the amount of the $1056.08 (not $745.31) and take it personally to *************************************** It wasn't until after this conversation and after I had the check printed 
    that I checked the mail to find your correspondence. We have no issues *****ing this refund request 
    at all. We just needed some form of documentation in order to do so. I apologize for any 
    miscommunication.

    Please feel free to contact me with any questions or concerns. Respectfully,


    ********************* Scotties Auto Inc

Scotties Auto Sales is NOT a BBB Accredited Business.

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