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Business Profile

Utility Water Company

County Water District of Billings Heights

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a dispute with my bill. I have been down there twice and they cannot tell me what I owe them. The bills that they send me do not add up! They cannot explain the billing to me. I will want a one year audit. If they cant fix it Ill *** them in small claims court!

    Business Response

    Date: 09/28/2022

    I did not receive any emails from ******************. I am aware that he was down at the office and spoke to the billing office about his bill. His screenshot that he submitted clearly shows that he was given a printout of his last ten monthly transactions. ****************** pays an overpayment off $100.00 and his bill is the monthly minimum. I believe ****************** has a failure to understand the bill is subtracting his owed amount and reflecting the remaining credit left of his account. This was explained thoroughly to him in the office. I don't have any other remedy to help him understand the math involved as it is clearly presented in the billing printout. 

    Customer Answer

    Date: 09/28/2022

     
    Complaint: 17931194
    That response from the business as a ball face lie they never explain the bill to me because they couldnt two of the bills I received have different numbers on them thats the problem stop lying! If they had looked at the two bills that I sent them they would know this! Your numbers do not add up!
    I am rejecting this response because:

    Sincerely,

    ***********************

County Water District of Billings Heights is NOT a BBB Accredited Business.

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