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Business Profile

Antiques

Anahita Rugs, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally went to Anahita Rugs back in May 2022 to see if they would buy a rug that I owned. They said they would need to keep it for a while to make an assessment. They did call back a couple of weeks later to say that it was indeed a good quality Persian rug but was in need of repair. They said they had too much of a backlog to do it themselves but that I could bring it to another rug place for repairs and then try to sell it. I have since gone back to the store many, many times to pick up the rug, but they are always closed. They even sometimes have an "open" sign lit up, but no one will answer the door. They also don't answer their phone. The phone does not have an answering service either. I have left notes on the door but have not gotten any response for all these months. I would like to get my rug back.

    Business Response

    Date: 12/20/2022

    I am a substitute employee for the latter 3 months of December. On December 15th I became aware of a complaint from ******************** through the Better Business Bureau about a rug she wanted returned. On Tuesday, December 20th 2020 ********************** Rug was located. I called ******************** on ************** and apologized profusely for the lack of communication, noting staffing issues prior to my arrival. ******************** accepted the apology and came to pick up her rug 10 minutes later. She signed two pieces of paper confirming that she retrieved the rug. See attached "EK Signatures.pdf" document.

    Customer Answer

    Date: 12/20/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you for your assistance, and thank you to the employee for his prompt and efficient response.

    Sincerely,

    *************************

Anahita Rugs, LLC is NOT a BBB Accredited Business.

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