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Business Profile

Dental Implants

Smile Prosthics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Implants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charge of $62.45 for credit card processing fees 3.?? of Credit credit charge of $2144.19. Nowhere was it stated this fee would be applied until the full refund for serviced rendered do to poor workmanship.

    Business Response

    Date: 08/14/2024

    ***************************** was dismissed from my dental practice due to the inability to communicate with ****************** about his oral health in a professional manner. My office exceeded expectations and efforts to fulfill the needs and requests of ******************. After countless attempts to treat the patient in a professional and legal manner, it became unethical to keep ****************** a patient of record. 
    He was generously allowed the opportunity to receive his payment back for his dentures so that he could use his finances to seek his treatment elsewhere, despite no fault of my practice. He was formally dismissed from the practice and the finances of his reimbursement were explained to him. A check was written to ****************** for $3,660.00. ****************** arrived at the office to pick up the check on 07/16/2024 and the check was cashed by ****************** on 07/17/2024. 
    The credit card fee that his credit card company charged him for using his credit card on one of his payments was not reimbursed. This is a fee my office does not collect, but his credit card company collects for using their funds as a form of payment. At the time of the transaction it was explained to the patient that if he wishes to use his credit card there will be a standard 3% processing fee. ****************** was given the option to pay with a debit card, cash, or a check. The patient paid his previous payment with a debit card instead of his credit card to avoid the processing fee. ****************** was made aware of the credit card processing fee both times he submitted payment. 
    Additionally, not only was ****************** verbally made aware of the credit card surcharge, the card payment terminal lists the 3% credit card surcharge when checking out. I have attached an example of the visional the patient reads on the card terminal when checking out. ****************** signed for the amount being processed without concern or hesitation. 
    Due to the patient's choice to pay with a credit card despite being offered the opportunity to pay with several other forms of payment, and the fee is not collected by my office, it was not reasonable for my office to compensate for that expense. 
    After ****************** was dismissed from my practice and had been refunded, he came in unannounced and harassed myself personally and another patient I was treating at the time. ****************** started taking pictures and recording my office. The patient I was treating was worried about my safety and wanted to walk me to my car. That patient has offered to give a written statement on my behalf if needed. Due to Mr. ******** continuous harassment to my practice by his threatening behavior, I have been instructed by my attorney to contact the police if ****************** arrives back in my office unannounced.

    Customer Answer

    Date: 08/23/2024

    Thanks for your reach out in my case. Not going to get into her rederick and lies. Close to case, my voice has been sent. Thank you

Smile Prosthics is NOT a BBB Accredited Business.

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