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Business Profile

Escrow Services

Resort Closings, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Tradebloc to assist us in terminating Marriott timeshares. ********* hired Resort Closings to handle the sale of two of our timeshare properties. Resort Closings accepted $13,989 for our property in ****** and they paid $1,114.20 in tax on our behalf to the state of ******. I requested a net refund of the proceeds from the sale and ***** ****** of Resort Closings replied that we signed documents with ********* stating that we were not eligable to receive any compensation from the sale of our properties. We did not sign any such document and we believe Resort Closings owes us the proceeds from the sale. I have requested ********* to intercede on our behalf with Resort Closings but I have received nothing from either parties. I believe Resort Closings illegally or at least unethically retained our proceeds. In fact, we received $8,000 for a portion of our timeshare sales that were handled directly by *********.

    Business Response

    Date: 06/13/2025

    We are working directly with the client to resolve this issue.

    Customer Answer

    Date: 06/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the time share from resorts closings Jan 2023 for wyndham pahio *********** villas on kauai ******. I sent them the payment immediately! I sent them copies of my driver's license, and all other info they requested plus how I was to be the owner on the time share. In Feb I was told they never received it... but they recd the info for the ** property I bought on the same day... everything was sent together! I sent them everything agai. Including the notarized paperwork. In April, **** the office manager called me and said they were still waiting on it!!! I had my tracking number... per the **** they recd it. ********* and **** they didn't. Ok.. they lost it agai! I went down to the bank again after I printed *** out the paperwork from. Their email again, and got it notarized again... 3rd time! I tracked it thru ****... in fact I had to tell them that it was delivered to their office before **** found it.In May... ******* called me and said they shipped it by reg mail to *******. Called ******* in June, they said they haven't recd it yet. Here it is July... 6 months later, I still can't use my timeshare because no one knows where my paperwork is at! ******* said to call resort closings. Resort closings side to call Wyndham. ***** was rude to me on the phone. I told her she needed to call them and that I wanted the phone number too. 2.5 hrs later, absolutely nothing has been found, no one knows what is going on. ***** did tell me once ******* receives it, will take 4 to 6 months for ******* to record it. I've already waited 6 months... so that means 10 to 12 months after I bought it?? By then the year will be over!! It's an odd year usage and that means I won't be able to us it in 2023... even though I bought it in Jan 2023?? This company is doing absolutely nothing to help me and they've been putting me thru h*** on this since I bought the time share from them!!! They do not deserve to be in business right now! I want for them to pay for the cost ****

    Business Response

    Date: 07/10/2023

    I called Wyndham this morning and the transfer is still in process.  The transfer was emailed to Wyndham on April 20th.  We called on 5/20; 6/7; 6/13 and this morning for updates on the transfer.  When ***** called on Friday 7/7/2023; ***** provided ***** with the number to ***** Services at Wyndham and the contract number.  I called ***** this morning and gave an update.

Resort Closings, Inc. is BBB Accredited.

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