We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Services

Fair Isaac Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are totally non responsive to any communication (phone or electronic) and are fraudulently misrepresenting my financial information. I have no recourse and I want them prosecuted by the ***. The *** Tracking Number is shown below:

  • Initial Complaint

    Date:08/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    permissible purpose violations related to my credit report:*************************** ******************************************************* ******************* ************ 8/18/2024 FICO,********************************************************* Subject: Complaint Regarding Unauthorized Access to Credit Report Dear, BBB I am writing to formally lodge a complaint regarding the unauthorized access of my credit report, which I believe has occurred without a permissible purpose as defined by the Fair Credit Reporting Act (FCRA).********************************* I reviewed my fico credit report and noticed that, fico has displayed an negative account thats effecting my chances on obtained a mortgage loan. Account in question, American Credit Acceptance.According to the ***** only parties with a legitimate reason, such as credit application, employment purposes, or insurance underwriting, are allowed to access my credit report. I have not provided consent for Fair Isaac and Company to access my credit information, nor do I believe they had a permissible purpose for doing so.I request that you investigate this matter and provide me with a written response detailing the findings of your investigation. Additionally, I would like you to remove any unauthorized entries from my credit report.Please find enclosed a copy of FTC report and other documents.Thank you for your prompt attention to this matter. I look forward to your response.Sincerely,***************************

  • Initial Complaint

    Date:06/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company Fair Isaac has provided inaccurate information to my Equifax and Transunion credit report. It is being indicated that I have serious delinquency and outstanding balances on my credit report. This is not true. This complain is to bring to your attention a significant discrepancy in the data being reported by your organization. According to recent reports, it has come to my attention that there is an erroneous indication of serious delinquency associated with my account.I want to emphasize that this information is inaccurate, and it is crucial that it is rectified immediately. I kindly request that you take the necessary steps to remove this misinformation from your records as soon as possible.Please understand the seriousness of this matter, as it could potentially have adverse effects on my financial standing and credibility. Your prompt attention to this issue is greatly appreciated.Thank you for your cooperation and swift action in resolving this matter.Sincerely,Sequoia **********

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use 30% or less of my credit card monthly and pay it back earlier. The dates my credit card company submits its info is unknown for this variable. I continue to have 1-4 points reduced which is not fair. My score should be excessively higher and stable with FICO. FICO needs to correct this, and have their partners update to reflect.

Fair Isaac Corp. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.