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Business Profile

Fishing Tackle

Simms Fishing Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishing Tackle.

Complaints

This profile includes complaints for Simms Fishing Products's headquarters and its corporate-owned locations. To view all corporate locations, see

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Simms Fishing Products has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/26/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/27/25 i ordered waders from simms, when i realized they would not arrive in time i called and cancelled the order and emailed to validate the order. I awas assure the order had been cancelled and that they had been having warehouse issues which led to the delay. addtionally i paid for 2 day shippimg. I assumed the order had been canceled but i had yet to recieve a redund. on march 25th i received a shipping notification which i again emailed and advised they not ship that i did not want the merchandise. they did not reply and shipped the item. I repetedly refused and cancelled the order prior to shipment. was not refunded for expidited shipping or the waders. The merchandise was forced on me despite repeated mandates that i no longer wished to purchase the item prior to them erroneously shipping. Their practices are unfair and deceptive forcing products and not refunding patrons when they cannot meet the paid for shipping timelines.

    • Initial Complaint

      Date:12/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shirt ordered for Christmas for a relative 11/23. Hasnt shown up. Emailed twiceno answer and sent a message on instagram with no answer. Ive called twice and they say theyve sent a report to the warehouse. I want to cancel the order and they say I cannot because they sent the report to the warehouse. Just cancel my order!

    • Initial Complaint

      Date:06/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday I wanted to order a Montana made product for my daughter's 17th birthday. I taught her to fish here in ******* when she was still a toddler. She now loves fishing, so I decided to buy her a Simms fishing vest/I called Simms to order the item. They would not process the order on the telephone and instructed me to order the vest online. I sighed at the impersonal nature of the transaction, but proceeded to place it online.The website ordering system is flawed. It created an order which made it appear that the transaction occurred rom Florida and that my daughter was ordering it for herself. She will probably get the product without any memoranda that it came from her father.To make matters worse, Simms charged me sales tax even though I am a local Montanan buying a product from a *************** within the boundaries of our state.I called SImms customer service this morning in attempt to rectify the issue. I was told that, even though the item had not yet been shipped (as of this writing), they could nether denote that the present was from her father, nor refund me the the improper out of state tax. Since they were unwilling to remedy a simple issue, I asked them to cancel the order and refund my money...they refused.I am certain that the gentleman I spoke to with customer service lacks the authority to adjust the policies or override the flawed online ordering system. I would like this transaction unwound and my money refunded. I was told that, at the time of this writing, the product had not yet been shipped. If Simms wishes to claim that they had already sent the product and do not wish to issue a refund, THOSE circumstances were also a product of their own actions.******************* ***************************************************************** ************

    • Initial Complaint

      Date:06/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      #Overview:On June 3, I purchased a wader and a pair of boots from Simms Fishing, spending a total of $1677. However, the boots were missing from the delivered package, and the subsequent customer service experience has been unsatisfactory. Below is a detailed timeline of the events and interactions with Simms Fishing customer service.#Referrence Order Number: WEB-****** Case: #****** #Timeline:June 3 (Monday):Placed an order with Simms Fishing, totaling $1677, which included a wader and a pair of boots.June 13 (Thursday):The package was delivered, but the boots were missing. I immediately contacted Simms customer service via email, requesting expedited shipment of the missing boots due to an upcoming fishing trip over the weekend.**************** responded that they could not expedite the shipment as the item was already shipped.June 10 (Monday):I followed up to obtain a tracking number for the shipment of the boots. **************** informed me that the item was still being processed and would be shipped by the end of the day. I requested expedited shipping again but was denied.June 11 (Tuesday):I inquired again about the tracking number. **************** reiterated that the item was still in process and that they could do nothing to expedite or escalate the situation.#Impact:Due to the delay and lack of proper handling by Simms Fishing customer service, I missed my planned ******************** trip as I did not have the necessary gear. I have another fishing trip coming up, and I am still without the boots I purchased.#Request:I am seeking a reasonable explanation for the delays and inadequate handling of my case. Additionally, I request appropriate compensation for the inconvenience and disruption caused by this experience.

    • Initial Complaint

      Date:02/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a pair of waders last spring from Simms. They began leaking immediately. I contacted Simms and sent them photos of what appeared to be a sewing mistake that left little holes all along the seam. On November 1, Simms told me to send them the waders because it appeared to be a warranty issue.On December 4, Simms emailed me that they had received the waders, and that there was a 3-4 week turnaround.On January 19th, I had not received the waders back or had any communication from Simms at all. I sent an email with the case number noted, asking for a status update.As of today, February 22, I have not received the repaired or replaced waders OR a phone call or email regarding the status of the waders. I called multiple times, but no one ever answers the phone.

      Customer Answer

      Date: 02/22/2024

      Email from Simms on December 4th stating they had received the waders and they were expecting 3-4 weeks of turnaround time 

    • Initial Complaint

      Date:05/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A pair of fishing waders that I had worn less than ten times leaked. Shipped them to the manufacturer, and they refused to correct the problem.

    • Initial Complaint

      Date:01/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased new waders online on 23 May 2022. After receiving the waders I received an email on June 1st stating there was a manufacturer defect. I was instructed to use the waders until a fix was established and at which time I could send in the waders and receive a new pair at no additional cost. I returned the waders in October and have not received a new set of waders. Several emails have been sent and have gone unanswered. All correspondence to this issue is saved for historical purposes. I have every email between myself and the company requesting a full refund of $499 dollars.

    • Initial Complaint

      Date:10/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The seam on the right leg of my waders failed where the neoprene booty joins the goretex leg, and I was denied a warranty repair or replacement siting the presence of mildew. Having followed all the instructions for wader care, this shouldn't have been a problem for breathable waders. One does not expect this pair of waders to fail under moderate use in less than four years after spending $500. The presence of mildew should not detract from the fact that the seam failed, regardless if mildew was present or not.

    Simms Fishing Products is NOT a BBB Accredited Business.

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