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Business Profile

General Contractor

Diamond Dust Construction LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Diamond Dust Construction LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/05/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I engaged Diamond Dust Construction services for the remodeling of our basement, which was scheduled to begin between February ****, 2023, as per the contract. However, the work didn't commence until the week of February 20, 2023, causing a delay of a week.As stipulated in our contract, I paid an upfront fee of $5,070 for initial project setup. The wood was delivered to the property on March 7, 2023. However, since then, there has been no progress on the project, and the contractor has not visited the property.Along with the $5,070 we also paid $4,150 for a new wood stove, but we do not have the stove.Our last communication was on April 3, 2023, during which we were to discuss closet doors. Despite repeated attempts on my part to get in touch with him, the contractor has not responded.The contract I signed with him stated that he shall "diligently pursue work through to completion" barring certain exceptions mentioned in Paragraph 17. To the best of my knowledge, none of the exceptions listed apply in this situation. I made all selections in a timely manner, no acts of God occurred, no pandemic or inclement weather were present, no strikes or lockouts were in effect, no extra work was requested, and no governmental impositions took place.I kindly request your assistance in resolving this matter. I would like the contractor to issue a refund of the amount paid for the wood stove $4,150 plus the majority of the initial payment of $5,070.

      Business Response

      Date: 06/09/2023

      Diamond Dust Construction understands the request for a refund. A full refund on the fireplace unit ($4150) and a 2/3 refund on initial payment ($3346.20) since work was performed with demo of flooring, drywall, and framing, along with disposal of waste material, pickup and delivery of flooring materials will be given. The refund will be issued via check sent certified mail within 30 days. We apologize if several contact attempts via email were not received, sent to spam or filtered out. However, we verified that contact was made with the contractor contact we provided. We wish you luck in your project.

      Customer Answer

      Date: 06/12/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

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