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Business Profile

Motorcycle Dealers

Summit Motor Sports Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/13/2022 I called Summit Motor Sports to check the availability for a 2022 CForce 400. The sales agent confirmed the model was available. I inquired if it could be assembled, which they confirmed, and I could come the following Tuesday or Wednesday. 5/16/2022, I contacted Summit Motor Sports to follow up on the assembly, however the agent I was connected to informed me he had no idea what I was talking about and that they didn't have that model in stock. I was given the excuse that this was because I had spoken to a 'sales agent.' This was the beginning of a multitude of inconveniences. I went out of my way to visit Summit Motor Sports on 5/17/2022, the nearest location being a 2 hours away, to see what they physically had in stock. I was shown a 2021 CForce 500, and I was fine with spending the extra money to buy that model instead of one they apparently never had. I asked them to assemble it, and the details and price were agreed upon. The gentlemen helping me at this time told me that he was going to be on vacation the following week so the sale would continue with *******************************. Next Tuesday, 5/24/2022, I again visited to purchase the warranties and finalize delivery. The tire warranty was $1000, the extended warranty was $1700. Delivery was to be that weekend, which did not happen. 5/31/2022 I again went out of my way to visit their location to inquire why it wasn't delivered. ****** told me he couldn't contact me because he did not record my number outside the sales system, so he couldn't complete the delivery. I asked for a refund on the warranties, and was told they could only refund the extended warranty. ****** informed me that it would take 4-6 weeks for the refund to return to my account. I finally got the *** in my possession on 6/1/2022. The skid plate wasn't mounted fully and gears get stuck in reverse, high, and low. As of 11/18/2022 I still haven't received the refund for the extended warranty. Requests for documents were denied by the business.

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two CFO Moto 4 wheelers were purchased in August 2022 on the same day and paid over 21K cash.We had to hound the salesman for several weeks to get the machines assembled b/c one of the 2 were a surprise birthday gift. The day of pickup I arrived on the agreed upon time and the machines were not quite ready including the paid for hand warmers. I loaded machines when they were ready to load (still without handwarmers). I turned around to go back into the shop to grab my handwarmers and point out the damage to the machines the doors were locked and not one single person was available to speak to. I sent the salesman photos with no response as well as the owner and no resolution. I sent photos to the salesman and he reassured me the machines will be fixed. Months later still no resolution. Phone calls/texts are no longer being answered.

Summit Motor Sports Inc is NOT a BBB Accredited Business.

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