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Business Profile

Newspaper

Bozeman Daily Chronicle

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bozeman Daily Chronicle's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bozeman Daily Chronicle has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 12/20 i sent an email cancelling my subscription because i did not receive any papers for this week and the previous week i did not receive a paper on wednesday. i was still receiving papers and returned them to the office and spoke with the head of the **** and she said she would take care of it. today 12/31 i still received a paper and called the office and spoke with a man who said he did see that the **** supervisor cancelled the paper but i was paid up until 1/4 and they do not issue refunds for small amounts.

    • Initial Complaint

      Date:04/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw an online offer to subscribe to the Chronicle newspaper for 3 months at a dollar a month. I accepted those terms paying with a debit card in my name on January 3. I was charged correctly the first two months on the fifth of the month, but the third month I was charged $9.97 on March 7. I was overcharged $8.97. I did not receive an offer with different terms before this, nor did I consent to pay $9.97. I phoned the number listed for subscription service for the Chronicle. I explained the situation and was assured that my account would receive a refund. Nothing happened. Next I filed a complaint to the Chronicle, ***** **************** and received a case number acknowledging the complaint but offering no solution. Next I phoned the Chronicle Publisher ******************* and explained the situation. He assured me that I would hear from ****, Audience Director soon. I never heard from ****. So I left a phone message with ******************* so he would know that my overcharge had not been resolved. I did not receive a response. I also sent an email to Dobie and did not receive a response. Next I reached out to Managing Editor *************************** by email but he did not respond either. Finally, I cancelled my subscription at the end of March and asked for assurance that I would not be charge again. The person I spoke with in subscriptions did not express any interest in resolving the overcharge. As of April 10 I have not heard from anyone with the Chronicle or received reimbursement. I would like to receive the money owed me. I have closed the bank account after April 1 and would prefer a check or cash. The phone # for the Chronicle is ************, or ************.

    Bozeman Daily Chronicle is NOT a BBB Accredited Business.

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