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Business Profile

Renters Insurance

Waivo

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I AM COMPLAINING REGARDING A PRODUCT PURCHASED TRHOUGH FURNISHED FINDER AND WITH OFFICES IN *********I HAVE PAID $120 AS A LIABILITY INSURANCE PRODUCT FOR TENANCY AT MY PROPERTY. NOW, THE INSURANCE WAIVO DOESNT WANT TO PAY. THEY STATES THAT THE DATES ARE ACCURATE, SOMETHING THATS NOT TRUE.THESE PEOPLE ARE RIPPING CUSTOMERS PROMOTING A FRAUDULENT PRODUCT. I BOUGHT THIS PRODUCT TO COVER MY FURNITURE INSIDE OF THE HOME AND OTHERS AS STATED BY THEM. I SUBMIT A CLAIM ALREADY FOR $800 AND THEY ARE DENYING THIS ONE. PLEASE INTERVENE.

    Business Response

    Date: 02/24/2025

    Thank you for bringing your concerns to our attention. We have reviewed your case and contacted Furnished Finder as they are responsible for processing all billing associated with the waiver purchased. Their team has confirmed your refund for the waiver purchase will be processed on Monday, February 24, 2025.

    Regarding the validity of the waiver, it is clearly stated that the purchase dates must exactly match the lease dates for protection to apply. Additionally, protection cannot be purchased after the rental period begins. These conditions, along with exclusions, are outlined in our terms and conditions to ensure full transparency.

    We appreciate your feedback and will take steps to enhance clarity for users moving forward. If you have any further questions, please feel free to reach out. 

     

    Customer Answer

    Date: 02/25/2025

     
    Complaint: 22874884

    I am rejecting this response because:  the facts happened after the purchase of the waiver.  I have paid since December 2024 and I claimed these facts on January 25th.  I appreciate the refund of the $59, but I have a claim anyway.

    Sincerely,

    ****** *******

    Business Response

    Date: 03/06/2025

    Your original complaint requested a refund for the Waiver purchase due to it being an invalid Waiver. We were happy to work with the Furnished Finder team to resolve that issue for you recently.

    Regarding your damage notice submission, we understand your frustration and empathize with the situation, but we are not able to approve reimbursement. The Waiver was not valid for the rental period, and documentation was provided stating damage knowingly occurred before the Waiver was purchased.

    As outlined in the Terms and Conditions (Section 1.B.), the Waiver must be purchased before the tenant occupies the property. In your case,the Waiver was purchased on 12/19/2024, and the lease documentation you provided shows the rental term actually began on 12/15/2024.

    In addition, the damage notice submitted by you included a lease amendment stating that on 12/18/2024, the tenant broke a dining chairone of the items you sought reimbursement for. Since the damage occurred before the Waiver purchase on 12/19/2024, it qualifies as prior damage, which is excluded from coverage under Section 3.B. of the Terms and Conditions.

    Unfortunately, due to these factors, we are unable to approve your damage notice for reimbursement. We appreciate your understanding in this matter in accordance with our terms. If you have any questions, please feel free to contact our team. 

    Customer Answer

    Date: 03/07/2025

     
    Complaint: 22874884

    I am rejecting this response because:  I never received these thorough explanations when i bought the insurance. (2) Even the tenant enter on 12/16/2024 and bought the waivo insurance on 12/18/2024, that was not the only incident with this tenant.  I sent a letter with other incidents occurred at the property.  I bought  the insurance when came to my knowledge.  That's why says 12/19/2024.  The promotion you have is that you will covered any damages.  This is false advertisement and I don't agree.  Waivo promotes that the product will cover any damage.  Never received from you end, a detailed rules coverage for the product.  I bought from Furnished Finder and they do not include the rules on it.  Just says that you will cover any damage to the property.  This is unacceptable.  And out of the marketing purposes for which the product is entitled.  

    You want to cover anything.  That's not the only thing that the tenant break up.  That was the first one.  The letter sent to you states all of them.  Proceed with the coverage  promised. 



    Sincerely,

    ****** *******

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