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Used Car Dealers

Randash Auto Center Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Michelle G

    Date: 12/10/2024

    Michelle G

    Date: 12/10/2024

    To Whom It May Concern,I am writing to express extreme dissatisfaction with my purchase experience from Randash Auto Center. On [2/2022 est], I bought a 2009 **** Escape Hybrid, which has proven to be a disastrous investment.Despite timely payments and consistent insurance coverage, I face relentless harassment from ******** at Randash Auto Center Bozeman MT location. The vehicle's constant beeping, shutting off and electrical issues stem from a previously undisclosed breathalyzer interlock device. I have never missed payments or lacked insurance.I believe I am a victim of discrimination and harassment due to my [race/ethnicity]. The treatment I've received from ******** has been consistently rude and unprofessional.I am seeking legal counsel and will file a cease and desist letter to address these grievances.Sincerely,******** *. Goins1/5 Stars - Avoid Randash Auto CenterPurchased 2009 **** Escape Hybrid from Randash Auto Center, worst decision ever! Constant harassment from ******** despite timely payments and insurance. Vehicle's electrical issues, beeping and shutting off due to undisclosed breathalyzer interlock device in the vehiclenever mentioned at the time of purchase. Would never know to look for this until payment after payment for auto service needed The mechanic found the problem to be very unsettling.Discrimination and harassment based on [race/ethnicity] are unacceptable. ********** rudeness and unprofessionalism exacerbate the situation.Seeking legal action and filing cease and desist. Beware of Randash Auto Center.

    Randash Auto Center Inc.

    Date: 12/16/2024


    12/16/2024


    Dear ******** *****,


    Thank you for sharing your feedback. We are truly sorry to hear that your experience with Randash Auto Center has not met your expectations. We take all customer concerns seriously, and it is our priority to address any misunderstandings or issues as promptly and professionally as possible.


    We would like to address the specific concerns you raised regarding the treatment youve received. At Randash Auto Center, we are deeply committed to providing a respectful, inclusive, and professional environment for all of our customers, regardless of race, ethnicity, or background. We take any allegations of discrimination very seriously and want to assure you that we do not tolerate discriminatory behavior in any form. If you feel that you have been treated unfairly, we welcome the opportunity to discuss the situation further to better understand your perspective and ensure that your concerns are fully addressed.


    Regarding the electrical issues youve mentioned, we are more than willing to assist with any concerns related to the starter interrupt device. We understand how frustrating these issues can be and are happy to work with you to resolve them at your earliest convenience.


    To clarify, the device in your car is a *** payment protection device,not a breathalyzer, and this was clearly outlined in the signed documentation and contract at the time of purchase. We want to make sure you have a full understanding of the terms, and if you need additional copies of the *** Payment Protection Device Disclosure or the Servicing Policy, please feel free to reach out, and we will be happy to provide them.
    Additionally, regarding your concerns about insurance coverage, we want to reiterate that it is the customer's responsibility to notify us of any changes to your insurance coverage and provide valid proof of insurance. If we do not receive this documentation, the asset will be placed on collateral protection, as outlined in our servicing policy. We have made this procedure clear to all of our customers to ensure transparency and adherence to our standards.


    We also understand your concerns regarding your interactions with ********, and we apologize if you felt any part of your experience was unprofessional. We take customer service seriously and are committed to maintaining a helpful and respectful environment. If there are specific instances you would like to discuss further, we are happy to review them and work towards a resolution.


    We value your business and are committed to working with you to resolve any issues. Please feel free to contact us directly at ************ or via email at ******************************************** We are ready to assist you and ensure that your concerns are addressed to your satisfaction.


    Sincerely,
    **** Randash
    Randash Auto Center/Credit Care Financial
    Bozeman, MT

Randash Auto Center Inc. is BBB Accredited.

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