Complaints

This profile includes complaints for Bustle Salon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bustle Salon

  501 E Front St Ste 519 Butte, MT 59701

• 

  Bustle Salon

  1515 Harrison Ave Butte, MT 59701-4805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, I was a customer of ********************, using their tanning services. In 2023 I purchased a tanning package including 100 individual tanning sessions, for $500. The salon relocated to another address, and upon moving to the new address discontinued their tanning session availability. Apparently Bustle Salon the business was a tenant of the prior location where the tanning beds exist, but the tanning beds belong to the property owner and are not available to Bustle Salon customers.I asked Bustle Salon employees including the owner for a refund for the remaining value of the unused tanning package. The response from the owner of the business is that they will not be issuing refunds for unused tanning packages. The owner of Bustle Salon communicated to me that they had decided not to issue refunds. Selling goods or services in exchange for money, and being unwilling or unable to deliver those goods or services without a refund is theft.

  Business Response

  Date: 01/16/2024

  Hello,

  In the years of 2021,2022, and part of 2023 I was in a location that contained tanning beds. I had to leave this property in October of 2023 due to an issue with the private financing. The tanning beds were not my property, and I was not able to take them.  I was given a 30-day notice to vacate the property. We immediately began letting the tanning clients know that we would be closing the location, and the tanning beds would not be joining us and to start using their tans immediately. ********************** purchased his tanning package on 2/24/2023 stating that it was going to be used by him and his wife. Throughout the years of being at that location, I ran many specials for tanning, ranging from $1 per tan to $5 per tan. Normal pricing for the tanning beds were $8 and lay down is $5. Due to the many tanning sales, we had, I offered $1 per unused tan in cash or $3 per unused tan to receive services and/or products. 

  ********************** was first informed on October 2, 2023, about the closure of the location and the second time on October 6. He was told by two different receptionists that currently still work for me and can vouch that they told him and he fully understood. Once the location was closed is when ********************** began calling, messaging, and coming by our new location demanding his money back. As we explained at the previous location, we told him the options given. He would not take that as an adequate answer even though he verbally acknowledged at the beginning of October to use the tans and what the option were for any unused tans. At the beginning of December, I wrote ********************** a check for his remaining tans. He came and picked the check up, and messaged shortly after that he ripped it up and it was a waste of his time. I did not hear from ********************** till now. 

  Thank you for your time,

  *******************************

   

   

  Customer Answer

  Date: 01/16/2024

   
  Complaint: 21126945
  
  I am rejecting this response because: just because a business owner informs a customer of a situation, that does not constitute resolution.  I purchased a tanning package valued at $500.00 for 100 tanning sessions.  Of those 100 tanning sessions 17 were used.  That leaves $415.00 outstanding to be refunded.  
  I would not be seeking a refund if the service I paid for was still available.  
  The owner mentioned in her response that she was given 30 days to vacate the premises where the tanning equipment exists.  Regardless of what the circumstances were for the owner of the business, 83 tanning sessions can not be used in 30 days furthermore, the package did not have an expiration date.  Just because I was informed that the business was relocating, that certainly doesnt constitute my future acceptance of the owner not being willing to offer a refund or tanning facilities.  I was also told when I was informed of the relocation that she presumably the owner would be reaching out to me; for what I did not know.  I found out that tanning services were not available when I went to the new location to use my tanning services only to find that what I had paid for was no longer available.

   

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 01/28/2024

  Although I understand ************************** complaint, the sudden and drastic move to a different location was financially crippling. The tanning beds did not belong to me. Again, due to the amount of sales and discounts given throughout the time spent at that location, is why the remedy offered falls in line with what was able to be done to be able to do something for the tanners considering the specials ran from $1-5. Absolutely everyone has understood, except **********************. I have offered the same remedy to him as I have every single client. My direct response to ********************** for his demand and complaint is I will issue a check for the remaining tans at $1 per tan or a gift certificate for service/products for $300. 

   

   

  Customer Answer

  Date: 02/01/2024

   
  Complaint: 21126945
  
  If the business has not changed it's position then I certainly have not.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The owner of the business came Into my work and began to harass me over a ******** post i made because I was unsatisfied with my tattoo and wanted everyone to know. She called me names and wouldn't quit harassing me and was asked to leave.

  Business Response

  Date: 12/06/2023

  ***** works at a gas station where my daughter works. I frequent this gas station often as it is near my house. I had no idea that ***** works there. My daughter recently suffered a traumatic event while at work that involved breaker facial bones and a concussion. My daughter wanted to stop into the gas station to say hello to her coworkers because she is now unable to drive or work. 
  *****, me still not knowing who she is, came up to my daughter and asked how she was feeling and so forth. Once ***** realized who I was she became awkward and walked away. I then asked ***** if she understands that bashing small businesses can actually harm the family of the business owner as that is how we feed and maintain our family and in our case at the moment, medical care for my daughter. She became extremely rude, said she does not care, she does not regret doing and saying what she did regardless of how it affects my daughter, her coworker. The conversation became a bit heated and ***** seemed to have no remorse, so we left.