Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/21/2023 ******** Business said vehicle was in safe working order Instrument cluster is bad and no spare tire or jack to change ************* never mad contact back about the problems that were brought to there attention all they were concerned about was the ******** dollars have never offered to fix the truck or anything and have been holding the title as hostage to try and get the 5500 before fixing the vehicle. I have emailed them many times trying to work out a deal to make something happen all that has been talked about is the 5500 nothing about fixing the truck. I do not want to have them work on the truck now as I am scared they will not return it. Also they have yet to pay off vehicle and I was instructed at time of purchase to not make payment now that loan is **************************************************************** a negative matter. I have emails trying to talk to them about this were all they reposnd back with is the concern over the down payment. Please advise how to forward those to you.

  Business Response

  Date: 02/05/2025

  We have a meeting set with Mr. ********* on Friday, 2/7.  We hope to be able to resolve his concerns at that time, and would prefer this case remain open until after that meeting.

  Customer Answer

  Date: 02/11/2025

  I also have text messages between myself and the ******* ****** and the manager ******. Please advise how to send those to you 

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2022, my truck had a mechanical breakdown on the road and was not drivable. My insurance was able to help, but since I was working out of state, I did not know where to bring the truck to get fixed. I told ****************** to bring it to the first place that would take it. Denny Menholt Ford in ***** ******* was the first place that said they would do the repairs. The truck got towed there, and within a day I had one of their service reps call me saying hed get it ************ and done as soon as he could. 5-6 weeks go by, and I had not heard a thing from the dealership, or my insurance for that matter. I called the dealership, and that rep had since quit, and everything was a mess according the the person I talked to. I asked about my truck, and to their surprise, it had fallen through the cracks. They said they would start working on it. The paperwork was then given to a service rep by the name of ***. She had great communication with me, but almost seemed like I was talking my way down a dead end when it came to the work being done on my truck. A few weeks go by, and my truck had been passed to another rep by the name of ******. I tried calling almost every day and even left messages, still nothing. My insurance was also unable to speak to him. There was no communication, nothing. Finally on 11/8/22, I was able to speak to ******, and he gave me a quick explanation on why it was still there, even though it looks like my truck hasnt moved. Little did I know, my girlfriends mom had also had enough of it, and went to the dealership herself. She talked to a manager, and they gave her a completely different story, stating that they havent even pulled it in the shop yet. She also told me that everyone there seemed to be sitting around twiddling their thumbs, and that there was only one car in the main shop.

  Business Response

  Date: 11/21/2022

  ***********************, Service Manager, has been in contact with **, and is working to resolve his concerns.  We had not heard from the insurance company involved until this morning, but we have finally been in contact with them as well.

  Customer Answer

  Date: 11/26/2022

   
  Complaint: 18382095
  
  I am rejecting this response because:

  I requested my vehicle get locked in the lot that it was stored. I have gone to my truck on several occasions and have found that there are things scattered about that I have previously put away. On 11/26/22 I went to grab a few things. I found that there were a few items stolen and some things broken in the cab of the truck. I express concern over my personal items and do not appreciate the neglect my vehicle has received from this dealership
  
  Sincerely,
  
  *****************

  Business Response

  Date: 12/15/2022

  The original complaint has been resolved as the customer's insurance company declared the vehicle a total loss.  In response to the additional complaint, the customer's vehicle did not have working locks, and the customer was advised that we are not responsible for items left in vehicles on our property.