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Business Profile

Fishermens Supplies

Dream Drift Flies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishermens Supplies.

Complaints

This profile includes complaints for Dream Drift Flies's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dream Drift Flies has 2 locations, listed below.

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    • Dream Drift Flies

      3 Cameron Dr Cameron, MT 59720-9605

    • Dream Drift Flies

      10731 Birch Ct Thornton, CO 80233-3920

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/02/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on Aug 14, 2022 for a total of $76.08. One of the items in particular was $27.95 and advertised on the site as 3 piece set of chernobyl cutters. When it arrived there was only two in a box that was all taped up. The one wasn't even the one in the picture. I immediately emailed the company about the problem. I waited 2 days and never got an email back so I called the number on the site. When I called the company I got a voicemail that tells you to just email them, which I already did. I called again the next day and got a hold of the owner and was told that he had already submitted me a partial refund for the one missing die and I informed him that one of them still wasn't the one on his site and he told me that it was different but would still work and if I wanted he would just send me a return label for a refund. I waited another two days and never got anything via email and when I sent him an email stating that I was going to call my credit card company about this he replied with a nasty email that I am attaching here.My email: ****,I spoke to you a couple days ago about sending back those MTF Chernobyl cutters and you said you already processed me a partial credit and that never happened, then you said you were going to send me a return label for them and that didnt come either. I think i will just dispute my charge since you sent me something that was misrepresented in your website.Then send everything back if you are disputing the charge.We are trying to keep up with demand, if it doesnt happen instantaneously doesnt mean it wasnt going to happen.You have been wanting to be ****** since you received the cutters that was missing the medium cutter, I guess that is a travesty to you, but in reality those cutters would work just fine but you want to make a mountain out of it. I believe in Karma, someone is going to treat you like you treat others. Do not shop on my site anymore, do not come in my fly shop ever, and do not

      Business Response

      Date: 09/02/2022

      I'm not sure this guy ever sent an email, so impatient and was already mad and nasty when I talked to him. Nothing I could say was going to make him happy. Life is too short to deal with **'s like this

      Customer Answer

      Date: 09/02/2022

       
      Complaint: 17796664

      I am rejecting this response because: luckily I saved the email that i sent the business along with the response from him. 

      Luckily i saved the email conversation. Attached is a screen shot of my email and below is his response. Not very professional. 

       

      Here is his reply:

      Then send everything back if you are disputing the charge. 
      We are trying to keep up with demand, if it doesnt happen instantaneously doesnt mean it wasnt going to happen. 
      You have been wanting to be ****** since you received the cutters that was missing the medium cutter, I guess that is a travesty to you, but in reality those cutters would work just fine but you want to make a mountain out of it. I believe in Karma, someone is going to treat you like you treat others. Do not shop on my site anymore, do not come in my fly shop ever, and do not book a trip at my lodge   - ever.
      Life is too short to deal with the likes of YOU!

      ****
      DDF

      Sincerely,

      *****************************

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