We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Christman Roofing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently paid half up front to get my roof torn off and re-done. The craftsmanship and quality is all wrong. The roof has staples in it, which is a big no no. Addressed the issues with the owner of the company. He admitted it was of poor quality multiple times but wouldn't leak. I asked for a refund because their craftsmanship was not to standard. I was told to lawyer up and the conversation ended.

    Business Response

    Date: 04/04/2024

    Re:  ****************************** Project.  I have been roofing in the ****** area for approximately 48 years with a very good reputation with our clients.  First, I would like to stress that during the re-roofing project, I asked my lead man if *** was happy - he said yes.  The job was basically finished and then he became upset.  I met with *** at 9"00 a.m. on 4/3/24.  It appeared that he was just looking for an argument or for me to say something I shouldn't.  I believe he was recording the conversation which I should have been notified.  I did see areas that could have been installed more efficiently and aesthetically; valley hip ridge and soffit.  My lead man was on site with me to make repairs to make the client happy.  His response was "we are not craftsmen enough to make the repairs."  We would not be in business all these years if our work has not been acceptable.  

     

    Again, we would be more than happy to make the repairs necessary; however, I'm not sure what would make the client happy at this point.  He was adamantly opposed to us making the repairs or paying any additional money that is owed.  The gutters have been installed and I don't believe he had an issue with those; however, I presume he won't pay for those either.  He paid a deposit of $11,500.00 on 3/15/24 and owes an additional $16,113.00.  As a business owner, what are my rights?  Until recently, we have not experienced clients who expect something for nothing.  We have always stood behind our work but in this case, the client is not willing to let us make the repairs.  

    ***** Christman, President

    Christman Roofing, Inc.

    Customer Answer

    Date: 04/04/2024

     
    Complaint: 21525033

    I am rejecting this response because you know you skated straight over rot. I know I've had two inspectors out thus far. One from ProTech Steel...the manufacturer. Turns out they have discrepancies too. Not just a naive homeowner *****. Just an honest man who wants honest craftsmanship.

    Sincerely,

    ***********************

Christman Roofing, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.