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Business Profile

New Car Dealers

Northern Ford, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Northern Ford, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northern Ford, Inc has 2 locations, listed below.

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    • Northern Ford, Inc

      120 W Main St Cut Bank, MT 59427-2923

    • Northern Ford, Inc

      23 W Railroad St Cut Bank, MT 59427-2927

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This morning on Friday October 4 I dropped my vehicle off at Northern Ford for a routine oil change at 8am.Everything was working perfectly before I brought it ****** the ** will only blow hot air. It was working fine yesterday and blew cold air.They also did not top off any of the fluids except the washer fluid. I took pics of the reservoirs.

      Customer Answer

      Date: 10/07/2024

      hi,

       

      if like to add an additional detail to my complaint: it appears that the dealership did not change the old oil filter and install the new filter i provided.

       

      ill need to have someone access the filter so i can take photos and see if its the old one or the new one.

       

      if its not the filter i provided id like to add that as an additional detail to the complaint.

       

      thanks,

      bobbie

      Business Response

      Date: 10/07/2024

      The customer did supply oil and filter for the routine oil change. These were used in the oil change as per the customer request. The customers vehicle is a 6.5 quart system but she did not get the dealership enough oil and  we had to top off the oil so she was not low. The techs also noted that the customers hepa/ cabin filter was plugged but they did not want it replaced. Along with plugged hepa filter the customer was told about excessive wear on the front tires and they had metal wire exposed. Later on Friday the customer stated that there AC did not work and the shop manager asked to have her bring it back to look at it. The customer stated "thats not going to happen". They were told again about the filter and how it could be the cause of the AC but again did not want to bring the vehicle back. 

    Northern Ford, Inc is NOT a BBB Accredited Business.

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