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Business Profile

Baker

Great Harvest Bread Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding conduct of employees late in the afternoon on 1/12/2024 (4PM CST) out at the ********* ******** location. I went in to get a coffee at La Cosecha and was chatting with the barista while the two employees there were snickering etc while eavesdropping in on our conversation. This only got worse when two other customers came in and started engaging in more harassing behavior which the employees also indulged in with it getting so deranged to where the one customer hissed at me. That was insane. I sent out a complaint to both the location and headquarters and haven't yet received a response. I want confirmation that this deranged harassing behavior is addressed and will be worked to be prevented in the future. Thanks.

    Business Response

    Date: 01/16/2024

    Thank you for bringing this to our attention. This is a franchised store that is independently owned and operated.  We have advised the franchisee to address and correct the issue.

    Customer Answer

    Date: 01/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Great Harvest bread is stealing from customers.They are issuing giftcards that individual locations refuse to honor, always blaming it on "corporate". And then when you call the corporate office literally noone picks up the phone or responds to your call.This is called theft. Very close to getting a lawyer involved.

    Business Response

    Date: 10/28/2022

    Thank you for bringing this matter to our attention.  Bakeries should he honoring Great Harvest gift cards.  May we know what bakery locations ******* visited and what Franchise phone numbers he called so we can research this matter further? 

Great Harvest Bread Company is NOT a BBB Accredited Business.

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