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Business Profile

Pizza

Pizza Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son moved from **** to ****** **. He is sick with no car or water. He tried to order water but the order wasn't enough, so he ordered food even though he wasn't hungry. That was fine until they showed up with the food he didn't want in the first place and none of the 2 waters he ordered! Basically told him sorry. He spent $25 to get 2 bottles of water and no water or money back! He tried calling twice and they hung up on him both times. So as a ****** off mama bear on the other side of the country I tried to call. after being on hold for literally forever and realizing they are not going to talk to me, I placed a online order for the minimum for delivery which was 5 waters! ANOTHER $20!! I got confirmation... It never came! So i hope he can make it till morning and walk to somewhere for water because we placed 2 ORDERS, $45, AND 7 WATERS!! and all he got was more dehydrated and more in debt!!! Horrible place!

    Business Response

    Date: 01/24/2023

    Hello,

       Thank you for reaching out to us. I am sorry this had to go this far. We did find the orders and that they included the charge of the product the guest said was missing. I will would with the store directly tomorrow on 1/24/2023 to get the refund issued for both orders the guest mentioned. The first order valued at $25.57 will be fully refunded and order 2 valued at $19.85 will be fully refunded. Thanks again for letting us know and our deepest apologies for the inconvenience this caused. 

    ******************;
    Area coach

Pizza Hut is NOT a BBB Accredited Business.

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