Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a property from this company and was made to sign the lease in place of accepting a security deposit to hold it until occupation. Not only that but when asked to change the dates of lease she wouldn't do it. I am a Traveling medical professional with a pet. I paid the utilities from the 15th of the month prior to move in on the 5th. My lease ended at the end of the month and 15 days of rent was taken out of my security deposit. I would like this amount tridents to me as well as the additional 15 days of rent paid at the beginning of the lease.

  Business Response

  Date: 05/24/2024

  We are a licensed property management company. We have the same requirements for all tenants, regardless of their chosen profession.  A signed lease (we rarely ever make exceptions for less than a one year lease or ending the lease term mid-month, but in *************************** case we chose to help her out), first and last month's rent and a security deposit. (We also chose to not require last month's rent from ***********************, another exception made for her.) We explained the terms to *********************** via email (attached) and she negotiated the terms, which we made more exceptions and agreed to. You will see in the email she specifically asked for the lease to end May 15, 24. We accepter her terms. She signed a legally binding contract of her own initiative and we followed the lease as she signed. We see nothing to dispute here. 

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21749210
  
  I am rejecting this response because:
  Complaint: 21749210
  
  I am rejecting this response because: 
  My biggest concern with this whole mess is that I was made to sign a lease for days of no occupancy.  I have been a traveling medical profession for 5 years and this is the first time I have been made to sign a lease 20 days earlier than occupying the property.  I have always used a deposit to hold the place. That is one of my biggest concerns with this property management company.  I was asking for the property from the February 5th until May 11th. I was made to sign a lease on the 15th of January when the property should have been held with my deposit until at least the 1st of the month.  I could see giving the company 5 days.  When I talked with ******* by telephone about correcting the dates of the lease, I was told she would do so.  As you can see this has not been done nor was an addendum done for the lease.  With that being said, I knew my interactions with the property management company must be in writing.  Please see the email from January 10th as not accepting my deposit until time of occupancy.  I would like to see my part of my deposit returned to me in the amount of $457.98.  This reflect the partial rent that was paid when the deposit should have been used to hold the place. 
  The next issue to address is the requirement to give a 30 day notice to end the lease.  This notice was given to ******* by email on March 28th that I would be moving out May 5th.  Once again keep in mind that the lease had not been corrected so I was going by the lease agreement of my lease ending April 30, 2024.  I knew that 5 days of rent would be due, I was hoping that ******* would just call it a wash for the extra 15 days that I paid but as you can see that did not happen. I was changed until May 15th.  I would like to be compensated for the additional 10 days of rent that was paid when I used the correct channels to end the lease. I will agree to pay 5 days of rent  for the days of occupancy.  I would like to have the rent owed adjusted to $135.00 ( 5 days x ***** a day) from $404.10
  Lastly, on the security deposit disposition a receipt was not provided for the cost of the carpet cleaning.  I would like to see a receipt as I was made to provide one for the propane adjustment.  I would also like for the paperwork to reflect a move out date of May 3, 2024 as that is the date of final walk thru and move out.  
  By my calculations, the $269.10 for the extra days in May and $457.98 for the extra days in January for a total of $727.08 that is owed to me.
  
  
  Sincerely,
  
  ***********************************

  
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 06/05/2024

  Our terms are the same for every individual who applies. We do not hold properties until a tenant is ready to move in. When a property is ready and available for tenancy an approved applicant has the choice to make to sign a lease at that time and move in when they are ready or choose to decline the lease. We do not cater to traveling nurses. All terms are the same for everyone regardless of profession. We provided the terms we were willing to sign a lease with and you negotiated them and in response we accepted. Once a lease has been signed we do not re-negotiate terms upon tenant moving out. The signed lease is a legally binding contract to protect both parties.

• Initial Complaint

  Date:09/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Property Manager that managed the rental that my brother, my boyfriend and I were staying at (July 1st of 2022-July 31st of 2023) has been the worst Ive ever experienced. She never did a walkthrough with the previous tenants and claimed that it was my responsibility to schedule, although I told her that I didnt mind if an initial walkthrough was done, as long as she did one with the previous tenants. She charged us $946 for damages done to the property from previous tenants (broken door, broken fridge shelves, etc.), and a cleaning fee. Most of the cleaning was already done, and the rest was not on a paper she gave us after the walkthrough that needed to be completed. She charged me $200 for my mother coming to stay for a couple days and claimed that she was there for several months because she heard it through the grapevine. On the list of things to fix before we left, was the back door, which the previous tenants broke a window on during a college party. My boyfriend payed almost $400 to replace it to get our deposit back. He dropped it off at the house after our lease was up, and after our period to fix anything because the ************* took a while. She claimed that the external door was warped from being left outside and charged us for a whole new door. The door is still being used at the house after almost two months, and has not been replaced. For the walk through, I asked to plan a time and she stated that she was on her way to do the walkthrough as I texted her. I told her my boyfriend was on his way to meet up. When he arrived, he waited outside and she walked out of the house and into her car, leaving. He called her and told her he was there for the walkthrough and she told him that she didnt have time to meet with him. She then claimed that nobody showed up for a walkthrough. When we rescheduled, we did a walkthrough with her, and she then charged us $50 for a second walkthrough claiming we never showed up to the first one. Were out over $1,000.

  Business Response

  Date: 09/27/2023

  We are sorry to hear you are unhappy with your experience renting from Broken Arrow Property Management. We acknowledge when you have a rollover of multiple tenants as roommates, as has been your experience, that it can be messy and complicated. In order to make this process as easy as possible, BAPM always provides tenants with all the information they will need through each step to ensure their experience is as smooth as possible. In this instance we can provide proof that BAPM did indeed provide each tenant with the information they needed to ensure they were protected with the messy process of taking over a roommates lease and finally moving out. BAPM can not ensure that each tenant follows through with the recommended processes however. If the tenants failed to follow through with the recommended steps on their end (as happened in your experience) BAPM can not be held responsible for the outcome. Again, we apologize you are unhappy with your experience. However, you were provided ample opportunities to ensure your experience was the best possible. 

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20660352
  
  I am rejecting this response because:

  Broken Arrow Property Management is ran by a woman who takes no accountability for her unprofessional, uneducated, and unethical practices. She will not accept accountability if it means she has to return a tenants full deposit. Its all about the money and shell scam others out of it to gain whatever she can. I hope she realizes that most of her practices are faulty and could easily be taken to court. Listing things that need to be done to get a deposit back, and then charging for something else, charging tenants for previous damages, and lying about people not showing up to a walk-through to go on and charge them for a second walk through is wrong. I understand that signing onto a lease that others were on previously is complicated, but her practices are what made it complicated. We could have signed a new lease, she could have done a walkthrough with the previous tenants, or given us a list to write out any previous damages as we moved in. We privately Venmoed the previous tenants their security deposits under the impression that a walkthrough was done, only finding out later that it never was. Many young college students will fall victim to this. I can take accountability for my faults, but Im not being payed to manage properties, and her practices need to be analyzed and fixed for future tenants sake.
   
  Sincerely,
  
  *******************