We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Grain Dealers

Montana Flour & Grains

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grain Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Big Sky Organic-Montana Flour & Grains sold me poultry feed Feb 2024, I received the product March 2024. I asked **** to provide me with an invoice before the product was shipped, they wouldn't provide an invoice ahead until after delivery even though I asked and they confirmed that they would send one. After receiving the product and getting the invoice for $9,299.25, I let **** know I'll be paying with a check. **** told me I had 30 days to pay the invoice. The invoice stated if paying with a credit card the price goes up every 10 days until the due date. I didn't change the amount I paid because I paid with a check by 30 days. I didn't hear from them until this month, Oct 4 2024. They told me I have an outstanding invoice of $1,101.72. I emailed them back letting them know I didn't owe this because I paid with a check. ***** with Montana Flour & Grains ******************************************************* sent me a receipt showing I paid with a credit card ****** ending in some random number that I didn't own. I sent them a copy of the BillPay receipt showing it was sent through my checking account as a check through BillPay. I also contacted my bank, they let me know it was sent as an electronic check (ACH) through BillPay. I told my bank they had a receipt showing I paid with a credit card that I didn't own. The bank informed me that the company receiving the payment from ******* arranges with ******* how they receive their payments so if it was sent as a credit card payment through ******* it was the company that lined that up. The company also let me know they had several other customers that thought they paid with a check but in fact paid with a credit card (I'm assuming they pulled this trick on other companies). I went in to ******* to see why it only allows me to pay this company with an electronic check and it now says standard check. I asked my bank why it's different and they let me know the company changed it.

    Business Response

    Date: 10/23/2024

    see attachments above

    How do we file a complaint against ***** Hatchery for malicious untruths and harassment? 

Montana Flour & Grains is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.