We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Custom Home Builder

2XP Homebuilders LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Home Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2XP Homebuilders did not pay outstanding bills to a material supplier and a subcontractor related to construction of our home, despite the fact that we paid 2XP Homebuilders' invoice for those items. 2XP kept the money rather than paying the bills as agreed. The supplier notified us on Aug. 9, 2023 that they will place a lien on our property if 2XP does not pay the supplier by Aug. 25, 2023. We would like 2XP Homebuilders, and its owner/contractor *****************************, to pay the supplier and subcontractor as he agreed in corresponding emails, our final invoice, as well as in our contract. We have asked him to pay and he emailed us an apology and said he would, though, that was nearly a week ago and he has yet to actually do so. We have documents including copies of paid invoices and related checks to support our complaint. We will drop our complaint if the outstanding bills are paid. If not, we do not want other people to fall victim to 2XP Homebuilders' dishonest business practices.

    Business Response

    Date: 08/29/2023

    The client was notified by email that the overdue invoices will be paid ASAP. They gave 3 buisness days before filling a complaint not "over a week" as implied. We have every intension of paying the invoices as stated in our emails.

    Customer Answer

    Date: 09/01/2023

     
    Complaint: 20491680

    I am rejecting this response because:

    The balance to *********************** was never paid. It was due months ago, but we had to pay it by Aug. 25th to prevent a lien from being filed against our property. ***************************** and his company 2XP Homebuilders have yet to pay us for this amount. He is months overdue on this bill and it cost us over $3,000.  


    Sincerely,

    ***************************

    Customer Answer

    Date: 09/12/2023

    No, the issue has not been resolved.

2XP Homebuilders LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.