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Business Profile

Bottled Water Companies

Prairie Water Company, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prairie Water Company discontinued water service to a large area without written or verbal notice. We were set up for weekly deliveries. Customers learned of the discontinuation when water tanks ran dry. They then did not even bother to return phone calls from customers, letting them know they had discontinued service. They were also behind on their billing, so as a final thank you, our statement was for 2 1/2 months, making the monthly bill 2.5 times the normal bill. Despite multiple voicemails left for them they never called back to say they discontinued service, or to explain the larger than normal bill. We finally figured out they discontinued service when we did an internet search and found the attached ******** post. I was never aware I needed to monitor ******** to be informed of a discontinuation of service.

    Business Response

    Date: 12/15/2023

    The company was down to 2 full-**************.  Had a driver out for surgery (back now).  We had to abruptly discontinue service areas.   It was impossible to do business as we have in the past, federal regulations govern the time we have per day and week. The manager was driving and trying to run the office as well.  Statements were late for that reason.  We are trying to get everything back on track now.  We are constantly in the process of improving customer service.  It was a bad situation for customers as well as company.  We are sorry to all customers this affected, we are striving to get back to reliable water delivery as well as customer service.  Again, our sincerest apoligies. 

Prairie Water Company, LLC is BBB Accredited.

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