Complaints

This profile includes complaints for Terry Liggett Construction's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Terry Liggett Construction has 5 locations, listed below.

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  Terry Liggett Construction

  Great Falls, MT 59405-8446

  
• 

  Terry Liggett Construction

  PO Box 448 Black Eagle, MT 59414

  
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  Terry Liggett Construction

  123 29A Ave NE Great Falls, MT 59404-1057

  
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  Terry Liggett Construction

  PO Box 448 Black Eagle, MT 59414

  
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  Terry Liggett Construction

  PO Box 130 Ulm, MT 59485

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terry Liggett was called due to my septic backing up. He stopped by and stated he did not have the needed parts and could not fix it currently. I had another company repair the problem since they had the needed parts. Turns out it was not the problem Liggett Construction had stated. It was the sump pump in the basement. After the problem was fixed by a different company, I received a bill for $260 for an estimate. I was not told there would be a fee for an estimate. have reached out to the company 3 times with no response to try to resolve this. I have no invoice since I was never told about the estimate fee just a quote to fix the septic .

  

  Business Response

  Date: 06/27/2025

  We appreciate the opportunity to respond to complaint ID 23423867 and provide clarification.
  
  The customer contacted TLC Drain Cleaning/Terry Liggett Construction to inspect a reported issue with a backed-up septic system. Upon arrival, we performed diagnostic work to assess the problem, which included evaluating the system components and determining possible causes of the backup. This is standard practice and falls under our diagnostic service call, which was clearly documented internally as a billable visit.
  
  We did not proceed with any repair, as the customer declined our quote after the diagnostic assessment. No parts were installed, and no repair was attempted because the customer opted to use another provider. The $250 charge was not for a quote, but rather for diagnostic labor and time on site, which was completed and communicated during the initial service call by technician to the customer.
  
  After the visit, the customer was invoiced for the diagnostic service. When she contacted us following receipt of the invoice, we spoke directly by phone. During that conversation, she acknowledged understanding the invoice and agreed to pay for the diagnostic portion of the service. Out of good faith and resolution, we have since closed out the invoice and are not pursuing further collection.
  
  We take customer service seriously and apologize if there was any misunderstanding. We will continue to improve our communication around service charges at the time of dispatch to ensure clarity for all future clients.
  
  Sincerely,
  
  Terry Liggett
  Terry Liggett Construction
  TLC Drain Cleaning Sewer & Septic
  

  
  

  Customer Answer

  Date: 07/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23423867, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Laurie Roberts