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Business Profile

Fitness Center

Planet Fitness

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Rebecca H.

    Date: 01/29/2024

    I first gave planet fitness in ****** a good review in around 2016, but 7 years later, I don't.About a year 1/2 ago, in 2022, I had to work outside the state for 5-6 months & was told my account could be on hold the whole time. Got charged for all the months, including the 3 months allowed where you wouldn't be charged to hold your account in situations like this. Spoke in detail to management who were very helpful then (2022 to early 2023). It was agreed by them that i was unfairly charged and should get back $30 for those 3 months. Corporate never honored this when I kept calling about the status of this over the ensuing ************** Then the ****************** i corresponded with on this issue, left. I never got the $30 credited to my account. And cant now at this point with the new staff. Very high turnover ********* seems account issues like this dont often get resolved! (So Corporate once again, gets away with taking advantage of the customer!). With new ********************* no chance now of my situation getting a fair solution. So being really frustrated, i just then cancelled my membership which i didnt want to do. Haven't seen any evidence that it's going to change for the better. Our feedback is flatly ignored & reviewers/comments just get a few canned responses from business owner, with no intent to improve anything.

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