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Business Profile

Hotels

Holiday Inn Great Falls-Convention Center, an IHG Hotel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had two employees attend a conference at this hotel. They charged two of our credit cards for $669.04 for a total of $1,338.08. We have tried for two months to get a copy of a receipt for these charges and I can't get them to give us a copy of the receipt. I need these receipts for our auditor.

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had booked 3 rooms on Booking .com for the night of November 25th. My credit card paid for the rooms. When I checked out on 11/26 a receipt was not provided to me and on 11/28 I waw that my debit card was charged for 2 rooms. I was double charged for 2 rooms. I sent receipts from booking.com to the manager and he indicated that the issue would be resolved and agreed that I had been over charged. This was over 3 weeks ago and I still have not gotten reimbursed. I also left an overnight bag in my room and apparently there is not lost and found in that establishment as I never did get a call back after 3 calls I gave up.

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My boyfriend and I stayed at the Great Falls Holiday Inn - checked in July 18, 2022. We were given a few rates, but then the front desk clerk, ******, gave me the rate of $528 a week due to us being there with In Demand Industrial (all employees were given this rate). We paid for 2 weeks right then. Then as we checked out July 29, 2022. Then the hotel took out $500.05 unexpectedly. I called on July 29, 2022 and spoke to the manager, ****, who said we weren't approved for the rate they told us and had already paid. I told her we were never told anything by anyone regarding this. She said call my bank to dispute. I said I would call corporate, and she hung up on me after. I then called corporate ************) and filled a complaint (Case number ***********). They said the hotel had to handle the billing, but the manager claimed she emailed us a resolution which never did happen.

Holiday Inn Great Falls-Convention Center, an IHG Hotel is NOT a BBB Accredited Business.

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