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Business Profile

Storage Units

AAA Self-Service Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had rented a small storage unit for three months. I called two weeks ago asking for a bigger one because Im deploying. He said that he had one because he had someone abandon a unit. Hed call me last Wednesday so he he did as said. I texted his number on the way back home telling him thank you that Id be movingy things in asap. He asked for my email address and I gave it to him for him to email me from fun times email. He asked me for my age, height, and weight and asked what I was doing tonight .. I felt uncomfortable. I told him studying and he responded def that I could study him. I called the public number to confirm thinking it was a scam call but it wasnt. He confirmed 4rm his business # it was him texting me. I moved my stuff out because I was uncomfortable. He offered to keep the bigger storage unit at ***** a month and apologized for his disgusting behavior. I feel sexually harassed by this guy at the storage unit. I have all texts and emails to prove so. He said he thought I was someone else I said lie because how do u not know which customer u r contacting? How unprofessional!!! I wasted three months of rent there because I had a plan for a bigger storage unit there because Im deploying! I trusted him! Now I have found another place to put my household stuff in. But angry I wasted time due to sexual harassment. I didnt deserve that at all. I told him I am to make a complaint he has never responded. I am sad and hurt by this owner. I didnt deserve that I made no welcoming advances period! I told him Im not interested Im your customer! How disgusting to email me from his fun times email inquired about my height weight and age. Sick!

AAA Self-Service Storage is NOT a BBB Accredited Business.

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