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Business Profile

Utility Billing

Sun Prairie Village County Water & Sewer District

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    was charged for termination of service just hours after I paid the bill so had to pay the fee in order to keep the service for water and sewer.

    Business Response

    Date: 01/13/2025

    The Districts ordinance has in place that a customer that is 30 days past due will be mailed a Notice of Violation for non-payment, to which they have 10 days to respond or pay the delinquent amount. Attached is the draft of the letter as a copy that was mailed to all delinquent accounts, including Mr. ********** It also states termination of service would be on December 26, 2024. No communication was received by the customer by the start of the business day December 26.  All dropped payments were collected by 8:30 AM, to which no payment at that time was in the drop box. Termination of delinquent services began, to which the customer then, while operator out doing shut-offs, then proceeded to put payment in the drop box, called regarding the payment being dropped off while operator was at their place to already perform disconnect of service. This customer has received this Notice of Violation letter every month since August and is a repeat offender of being late. The District incurs costs associated with time, paperwork, vehicle expenses, to perform disconnect of customer services for non-payment, therefore the fees stand, and no refund will be issued.

Sun Prairie Village County Water & Sewer District is NOT a BBB Accredited Business.

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