Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from Tillemans on 11/18/24 for a price of ****** with an extended powertrain warranty. The vehicle started to have transmission problems within 1500 miles and I scheduled an appointment for diagnostics and repairs on 1/17/25. They diagnosed that the vehicle needed a transmission and the contacted the warranty company to get the repairs completed. They had the vehicle for 30 days from 1/17/25 - 2/18/25. I resumed driving the vehicle for less than a week and noticed it was still having problems, and they diagnosed it again as needing a torque converter, the warranty company again approved the claim and they changed the torque converter. *****************. I resumed driving the vehicle again and had the same problems immediately. I returned for them to tell me it needs to be in shop again to get the transmission replaced again. I informed them I no longer want the vehicle as I already spent several hundred dollars in deductibles to them, to still not have a functioning vehicle, that they do not know what actually needs to be fixed. I contacted to warranty company myself to only have them tell me that they are not going to keep throwing parts at this vehicle without any verification of repairs and diagnostics. I asked they refund my purchase price and cancel the warranty, as the warranty company explicitly stated was my right, Tillemans refused to cancel the warranty as they have not been paid for the repairs, And proceeded to tell me that they would take vehicle back for ****** trade credit. I politely declined, and they proceeded to follow up with a ****** trade credit which I also declined. I owed this vehicle for 4 months which they had for 3 in the repair shop, accumulatively I drove this vehicle 2100 miles, I offered too eat the cost of the warranty and just settle my losses for the ****** I paid for the vehicle and they would not agree. I believe there is something fraudulent within this whole situation knowingly or negligently.

  Business Response

  Date: 03/26/2025

  03/26/2025
  This vehicle was purchased on 11/18/2024  "AS IS - NO WARRANTY:".  Odometer was reported as ***** miiles.  
  Customer did purchase an Extended Warranty Contract.
  Vehicle arrived in the ****************** on 01/15/2025 with ***** miles (accumulated 3061 miles from date of purchase).  The Vehicle concern stated was shifting concerns with a check engine light.
  The vehicle was diagnosed as requiring a transmission assembly.  The Mopar original equipment assembly was found to be on backorder with no estimated time of availability.
  The diagnosis and parts and labor estimate were submitted to the Extended Warranty company.  Repairs were authorized and the required transmission assembly was provided and shipped by them - contributing to the amount of time required to complete the repairs and re-deliver the vehicle to the customer.
  Vehicle was re-delivered 02/17/2025 and customer paid $207.20 to include required deductible.
  Vehicle returned 02/24/2025 with reported mileage of ***** miles.  (accumulated 900 miles).  Customer reported check engine light had returned.  Diagnostics proved a torque converter failure. The diagnosis and parts and labor estimate were submitted to the extended warranty company.  The extended warranty company authorized replacement of the Torque Converter assembly with the decision to send their own part assembly.  
  Vehicle repairs were completed and vehicle re-delivered on 03/21/2025 and customer paid $236.50 to include required deductible.
  Vehicle arrived Friday afternoon, 3/21/2025, to scan for codes.  Using the Stellantis WiTech 2 program we scanned the vehicle and printed the Vehicle Scan Report, VSR.  The service manager went line by line explaining the codes to the customer and agreed that it was the same code that was set prior to the torque convertor being replaced with previous repair visit.  P0740 was not an active code at the time we scanned the vehicle and the trip counter for the code showed the vehicle had one occurrence of the torque converter malfunction that happened specifically at ******** miles for exactly 5 minutes, the mileage on Friday 3/21/2025 was ******** miles, meaning this code was set as a history code and that would explain why the code was not currently active on the Vehicle Scan Report.  Service Manager deleted all codes from the vehicle and gave the customer his personal cell phone number with instructions to text him if the vehicle had a code become active and the conditions when the code was set, Service Manager did not here from the customer after this interaction. 
  The customer subsequently contacted his salesperson to request refunds for his vehicle purchase and the extended warranty purchase.
  The dealership owner contacted customer 03/26/2025 and offered to refund the customer $33,000.  The customer declined this offer.

  
  

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23110304
  
  I am rejecting this response because:
  Vehicle is still currently having transmission issues, Tillemans will not return any calls to schedule service to get documentation on current reoccurring failure, I didnt follow up with service manager on a weekend because I felt that was unprofessional, ***** personally called 3/25/25 and asked what it would take to remedy the situation after suggesting I purchase another vehicle from them, I declined that suggestion, and requested a full refund, ******. He said Ill think about it and call you back, as of 3/26/25 no response from ***** or service department. 
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Tilleman Motors, they added almost ***** dollars in warranty and or ******************** protection package, $1981.00 and Service Contract ENCORE 48 months ****** miles, $2900.00. I wasn't asked if I wanted them, I don't need or want them. They put it on the bill without asking me or giving me the option to take them or leave them. They were going to let me take the car over night to try it out, they said the battery was dead they will put in a new one for me. since driving it off the lot I've found that it runs roughly, it idles roughly, it pulls to the right and there is a bad smell coming out of the venting system. I traded it for my ********************************** $3000.00 for, and I put $1000.00 down on top of that. The dealer told me he would give me the ***** blue book offer of ******+, they didn't do that either.

  Business Response

  Date: 09/02/2022

  Customer is mad that we listed her trade in for way more than we gave her.  ******** Focus has a bad transmission, so we will have to put in $4-5,000 into it before we can sell it. it is not sellable now.

  Customer agreed to all prices before transaction and signed all paper work. We are not a high pressure store and we also do not have issues like this.  We sold her the new car for $20,000 which she agreed upon.  Customer came back and complained - car books for $19,200 so I agreed to refund her $1,000 to make the sale price $19,000. She seemed to think this should have been the price.  There was nothing done wrong in this transaction and I offered the refund because I am a small town dealer and have pride in my reputation. we never have these type of issues.

  I am sorry she has buyers remorse.  

  I am always available by my cell to discuss ************