Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** , *********************** , **** *************************** and ********************* rented two apartments from elkhorn flats here in ***************************. Along with my two minors. We had a move in date for 5/5 and 5/6. To start off ***** their manager - she made our lease wrong. ***** and ***** had apartment B and **** and ******* had apt. E. She wrote our lease wrong and when we needed to change our out of state address we had difficulty. ***** wouldnt change it she asked us to switch apartments- an 82 year old man and his wife (my parents) as if it was that easy. Apartment *********** E was never cleaned- this was confirmed by their maintenance staff- in good faith we rented two apartments from this company. One that had been lived in for 3 years according to their own maintenance team and long term neighbors. My mother 67 use the bathroom and ended up with a rash! She had to seek medical help. When we told ***** she truly didnt care. We ended up talking yo another manager whos since then hasnt talk to us. ****** - she sent a team to clean the apartment and it was supposed to be painted. Its now going on 4 months and nothing! In fact the new manager just told me that None of what *** said it true- yet I have over 40 emails saying otherwise. Now we are being charged 60 dollars for thwirbbulk technology when we were told we could open our own account through spectrum and pay them directly. When I told management they told me I shouldnt have my own tv and internet yet the previous managers set it up! This MUST be made right. We have two apartments two **** dollar deposits in good faith. Yet its a show! Please someone help us out this is completely unfair and unexceptionable for a business to be allowed to operate this way. My mother got sick from a toilet seat that should have been cleaned prior to move in. The previous person lived there since covid19! My mothers social security was affected bc of the incorrect leases. She lost money Thank you for your time, *****************

  Business Response

  Date: 09/23/2022

  Hello,
  
  I am writing in response to a complaint submitted by ***************** 17791687. 
  
  The resident leased one apartment for her family and another apartment was leased for her parents. After signing the leases, they opted to switch apartments which required new lease documents. This was completed by us. 
  
  The apartment they claimed was never cleaned, was cleaned prior to them taking possession. When they alerted management that they were not satisfied with the condition of the apartment, we hired a professional cleaning company to thoroughly clean their apartment on **** 6th, 2022. On the invoice submitted by the cleaner it stated that they completed a walk through with residents and they were happy with the service that was provided. The medical issue described in their complaint is not due to the condition of the apartment when they received it and we do not take responsibility for this. 
  
  They had also expressed concerns about the paint shortly after move in. A full repaint of the apartment was not warranted but we did offer to repaint a wall they pointed out that had flashing from a previous touch up.  The touch up painting was scheduled for **** 22nd  but was cancelled by resident. They have not attempted to reschedule. We will paint the wall we originally offered once the tenant contacts us to schedule this. 
  
  Our property contracts with Spectrum to offer cable and internet to residents for $60/month. This is fee stated in the lease agreement and applies to all residents. This resident contracted with Spectrum to receive additional services, including phone service, which they pay directly to Spectrum. Any additional services they opt to have outside of the bulk technology package are at their cost and payable directly to Spectrum. 
  
  We last emailed this resident on 8.29.22(see attached). To date we have not received a response to our email. 
  
  Please feel free to contact me with any questions or if further clarification is needed. 
  
  Thank you,
  ********
  
  
  *************************************
  Property Manager
  **************************
  Phone: ************
  Email: ******************************

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 17791687
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

   

   

  Hi, 

   

  this manager that is writing this message wasnt here when all this took place. We are NOT liars and its comical they want to make us out to be ones.  I will compile a list of names of residents that have all had issues with this apartment complex. 
  

  We did not change any apartment the previous manager ***** leased the apartments BUT SHE had a typo- guess it was too much to lease two apartments at once. She messed up our lease and we kept going to the office (ask to check their cameras) but ***** kept going home early my mother lost her social security because of their negligence and lack of professionalism- they clearly dont want to take responsibility but I have videos of the dirty toilet that was cleaned prior my parents taking residence. 
  

  I hope this stays on this companies record. They are liars and. 
  

  I did come in to the office and talked to the newest manager she told me she was goi g to contact her boss ****** NEVER heard back. Yes we want the wall painted. Of course but without properly contacting your tenant its impossible. 
  

   

   

  I will collect the videos and pictures of this clean apartment which was NOT clean and send them your way. They dont take responsibility because they clearly know they messed up BIG!!! 
  

   

  im good with getting lawyers if needed