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Business Profile

Credit Union

Intrepid Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Intrepid Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Intrepid Credit Union has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Intrepid Credit Union

      915 Kessler St Helena, MT 59601-3326

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    • Intrepid Credit Union

      PO Box 159 Helena, MT 59624-0159

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    • Intrepid Credit Union

      4405 N Montana Ave Helena, MT 59602-7236

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    • Intrepid Credit Union

      3150 N Sanders St Helena, MT 59602-0255

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    • Intrepid Credit Union

      1930 Prospect Ave Helena, MT 59601-3179

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In multiple emails, phone calls and written mail correspondence Intrepid Credit Union fails to meet standards and requirements as set forth by ***** and TILA. I purchased a vehicle as secured credit transactions, and it has been misclassified as a loan. As I began to understand the nature of the transaction, I have written multiple rights of rescission letters to the dealership. The ** was unable and unwilling to provide a certified copy of the original note and violated several FDCPA. Refusing to provide GAAP accounting records proving they loaned me any money. They made a list available to public companies saying I was delinquent on a debt, without verifying the truth in lending contract requirements. This turned into an attempt to steal my private property, causing damage to the property and myself and children who were held against our will by their agent. I continued to try to communicate with INTREPID and only received threats of repossession and now a letter from an attorney, who still refuses to perform their duties of the contract. Identity Theft. I live in fear about losing my property, when I have tried many times in good faith to communicate to clear this error.

      Business Response

      Date: 10/21/2024

      Please see attached

    Intrepid Credit Union is BBB Accredited.

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