Complaints
This profile includes complaints for Rocky Mountain Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a savings account with ********************** from a loan years ago. 2 weeks ago I filed a debt consolidated loan with Rocky mountain and was told that the $25 I used to open it before was taken out with inactivity fees and the account was closed so I had to pay another 20 just to have a savings account so I get my loan signed. I never got a notice about the closure and just learned about the fees at the time of the loan. I would like a refund for the closed account as I was not made aware that there were fees then when I close or pay this loan off I'll close it so this doesn't happen again.
Business Response
Date: 04/16/2024
Member was notified on 10/1/2022 of inactive account status and did not incur a fee until 11/30/2022. RMCU has refunded the $20 in fees that were incurred due to inactivity.Customer Answer
Date: 04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Even though I never recieved a notice stating that.
Sincerely,
*******************************Initial Complaint
Date:04/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When we opened our savings account with RMCU we were told we needed to only keep $20 in the account in order to remain members. On 4/14 I went into the ******* Branch to use notary services and was informed that our account had been closed due to inactivity and the balance had been charged in inactivity fees. The manager told me that we had been sent notices but we had not received any of those. I was also in the branch on 2/3 prior to the account being closed and was not given a warning at that time either. On 4/14 I paid $20 for two notary stamps as they would no longer do those for free as I was no longer a member. On 4/15 I discovered that RMCU charged my credit card for those transactions as a cash advance which was done without warning and resulted in a $10 fee from my credit card company. After calling RMCU on 4/17 I was told that they should have alerted me that they cannot process credit card payments but since they did not I was stuck with the fee and they could do nothing to fix it. Ultimately I am out $50 in payments and fees and this has been a terrible experience with what I thought was a reputable credit union.Business Response
Date: 05/22/2023
Although our staff followed procedures and only charged what was in the fee schedule, this person has been refunded.Customer Answer
Date: 05/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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