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Business Profile

Gymnasium

Fuel Fitness & Nutrition, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

This profile includes complaints for Fuel Fitness & Nutrition, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fuel Fitness & Nutrition, Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Fuel Fitness & Nutrition, Inc

      3336 N Montana Ave Helena, MT 59602-7816

    • Fuel Fitness & Nutrition, Inc

      3755 Harrison Ave Butte, MT 59701-6808

    • Fuel Fitness & Nutrition, Inc

      2125 Boot Hill Ct Bozeman, MT 59715-7913

    • Fuel Fitness & Nutrition, Inc

      4110 Montana Sapphire Dr Billings, MT 59106-2692

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in february 2018 I attempted to cancel my gym membership with Fuel Fitness. I was not upset with the service or the gym. I wanted to cancel because a different gym had opened up closer to my residence. I called the gym and asked what I needed to do in order to cancel. They asked my for my name, phone number and address to confirm I was the primary on the account, and said that this phone call would suffice and I did not need to do anything else. Fast forward to august 2022, I am having some financial difficulties and I spoke with someone to help get my spending in order. It was at this time during the review of my finances I noticed that I was still being charged for the Fuel Fitness membership that they should have cancelled at the original time of the request. I went back to the gym to get a confirmation of the cancellation, but they did not process it, so of course there is no record. What they DO have is a log of the last time I swiped my membership card to use the gym. This is how I know that I attempted to cancel at the time I did. I have now spent 2 months bouncing back and forth between my local gym and their financial department over the phone to receive the refund that I am owed.

    • Initial Complaint

      Date:10/03/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business is locked and boarded as of yesterday with no answers to email inquiries or calls. ( fuel fitness in the Butte location *************************** prepaid a years worth of membership for 3 members of my family. I paid $924 on 9/6/2022 with ck number #****. This membership was to last through September of 2023. I would like a refund since the business closed. There were no warnings or communication before they decided to close the business.

      Customer Answer

      Date: 10/28/2022

      Hi,  
       not sure if this is the correct procedure to respond to your message.  I wanted to let someone know that fuel fitness did get in touch with me last week and gave us a refund for the months not utilized.  So I no longer have a complaint. Thank you for your time.

      Sincerely ,
      *************************

    Fuel Fitness & Nutrition, Inc is NOT a BBB Accredited Business.

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