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Business Profile

New Car Dealers

Placer Motors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had my car taken to ****** for an engine replacement, took two months and $10,000 which was $3,000 over estimate which is no big deal. car came back to me with numerous issues that had to be fixed including but not limited to, coolant leaks, loose bolts and clamps, backwards lines, vacuum leaks, etc. called ****** immediately when i got the car home because there was many check engine lights that came on, my advisor never called back, I called 3 times after no return call. filed complaint with ****** of ******* and they told me that my adviser said i never reached out even after leaving multiple messages with people at the dealership. ****** of ******* ca said they cant do anything. I have already had the car fixed, but its not fair to spend over $10k to then have hours of work to fix.

Placer Motors is NOT a BBB Accredited Business.

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