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Business Profile

Radon Testing

Helena Radon & Testing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Helena Radon & Testing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Helena Radon & Testing, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 20, 2024 I signed a proposal and paid $1,250 as an initial deposit to have a radon mitigation system installed at my house. After signing, **** informed me over the phone that he would be out the following Tuesday to begin work. Tuesday came and went and the contractor was a no call no show. I waited a week then called, **** apologized and said he got busy but would be out the following Tuesday. Again he was a no call no show, I waited two weeks then called and emailed. **** replied and finally made it out to start working on the project for a day. The work was barely started after the first day and no more progress was made for two weeks when I called again. **** came out for another day after the call but was not even half way done after. I waited two additional weeks then called and left a message, **** never responded but did do a little more work at some point in the week after I left a message and the work is about half complete. It has now been three more weeks with no progress. I can provide emails and phone logs to verify my contact attempts if needed.Helena Radon sent me a second invoice on October 23, **************************************************************************** not completed.

      Business Response

      Date: 01/16/2025

      This was a really short crawl space and our guys had some claustrophobia issues. Guys were panicking in the confined spaces. I negotiated a refund and the materials already purchased at a loss. Unfortunate situation. 

      Customer Answer

      Date: 01/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ****

    Helena Radon & Testing, LLC is BBB Accredited.

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