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Business Profile

Publishers Magazine

The Curious Society

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Curious Society (TCS) launched their 501(c)3 in 2021 with the following mission: The Curious Society puts great photographers to work & shares what they see in a beautiful, oversized quarterly magazine. They promoted the publication of their inaugural magazine issue widely in the late summer/fall of 2021. You could purchase an individual issue or an annual membership which included four quarterly issues. On 9/16/21, I purchased a membership (SQ4457456) for $300 and received the first issue promptly.On 12/8/21, TCS sent an email newsletter celebrating their first year in operation and reiterating the benefits of membership: buy a membership and receive Issue 1 plus our next three issues. Become a membership by December 31 to lock in legacy member status and your price will never increase.On 1/23/22, TCS emailed again saying that theyd missed the deadline for Issue 2 due to unexpected family and health issues, but they promised forthcoming updates. This is the last communication I received from TCS and to this day I've received only one issue, not the three-four expected by this time.On 3/11/22, I replied to TCS's 1/23/22 email communication, requesting an update and a refund. I did not receive a reply.On 4/5/22, I wrote again and did not receive a reply.On 7/27/22, I messaged TCS through their website contact form. I have not received a reply.Id like a refund on my membership (minus the cost of an individual issue) and an explanation of what happened. Note: the original website and links to pricing / info have been disabled.

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