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Business Profile

Boat Dealers

Jesco Marine & Power Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refusing to do warranty work on a boat they sell. Told me they are booked out until spring of ****. When I called Seadoo Directly they said that the dealership just doesnt feel like doing that job. I am now out $30,000 with a boat that this dealers doesnt feel like fixing. I will be filing a complaint against ****** as well.

    Business Response

    Date: 03/01/2023

    1) Refusing to do warranty work on a boat they sell.

    *Jesco did not sell this boat.

     *Boat had been worked on at different shop before being brought to Jesco

     *Jesco submitted claim and photos to manufacture (sea doo) who declined the repair as it was not warrantable failure

     *Engine was damaged from water intrusion-not manufacture parts failure

    2)Told me they are booked out until spring of ****.

     *Jesco's schedule varies depending on the qualified technicians backlog.  While we do have a significant backlog for this type of repair, it would appear there was                    miscommunication on the estimated timeline.

    3)When I called Sea doo Directly they said that the dealership just doesnt feel like doing that job.

     *Jesco has no control over Sea Doo statements

    4)I am now out $30,000 with a boat that this dealers doesnt feel like fixing.

     *As it is not warrantable repair *************** has alternate repair options within a close proximity who's schedules may allow for this repair.  Additionally there are                      multiple Sea Doo dealers within a short travel distance of *********.  

    5)I will be filing a complaint against Sea doo as well.

     *Jesco hopes *************** is able to find a repair facility that can accommodate his expectations.

     

     

Jesco Marine & Power Sports is NOT a BBB Accredited Business.

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