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Business Profile

Email Marketing

Data ProDocs Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Marketing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to file a complaint against *************** for their unauthorized use of my event's name, Solarpunk Summit and for making false claims about having access to the personal information of our attendees.*************** has been soliciting business by falsely claiming they have access to ***** names and email addresses of our event attendees. This information is not only false but also damaging to our reputation and misleading to potential clients.We take the privacy of our attendees very seriously, and ***************'s actions are not only unethical but could also violate data protection laws.I kindly request that the BBB investigates this matter and takes appropriate action against *************** to cease their unauthorized use of our event's name and to stop them from making misleading claims.Thank you for your attention to this matter.

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early February 2024 we received an e-mail from, ************ <*******************************>, offering a list of attendees at the ******* Heritage Quilt Show (IHQS). we responded to which we received the following E-mail:Hi ********************* from our marketing team forwarded your details. My name is ******************* I work at Data ProDocs INC as a Sales Analyst. Thanks for your interest in our services. Please find below, a proposal for your perusal. I will appreciate your thoughts on it when you are done.Total Number of Contacts: ***** Regular Cost: $794 Discounted Cost: $476 You can acquire ******* Heritage Quilt Show 2024 attendee list to promote your products and services, invite current and prospective customers to maximize you sales and marketing initiatives....From a *******************. We agreed. The list we received was NOT a list of attendees but venders from all over the country, most of which have never been to a show in *******. Certainly not what was advertised. Repeated correspondence with ************** resulted in an agreement to refund the money. On Feb 21 He agree to initiate a refund. We have yet to see the refund.

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Following last year's Pittsburgh Pet Expo, we were approached by Data ProDocs Inc. and sold a false bill of goods. They told us (see email) that for $496, they would sell us the list of all verified Expo attendees, which we wanted to use to grow our customer base *****. However, what they provided us with was a list of exhibitors (B2B) that is completely unusable. After dozens of follow *** with ******************* at Data ProDocs Inc. to correct the issue, they continue to ignore us and refuse to refund our money.Clearly, this is a fraudulent business making false promises (bait and switch) to other businesses.And even the exhibitor list of 12K that they "sold us" and claim to have been fully vetted contains nearly 30% duplicates!We are requesting the full $495 to be refunded immediately.

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were sold a contact list of supposed attendees of a multi-vendor Christmas show held in Sandy, Utah in December of 2023. When we received the contact list we found hundreds of duplicate addresses, and phone numbers in the list, along with partial phone numbers. Further, we found that of the addresses for the attendees 100% of them were listed as being in Sandy, Utah - a statistical impossibility.

    We contacted the company and asked for a refund. We were instead provided with an 'updated' list that still has 100% of the addresses listed as Sandy, Utah, though the phone numbers look like they have been randomized a bit better - though hundreds are still only partial numbers and many are from area codes that don't exist.

    We have asked for a refund and have yet to receive any confirmation that such will be granted.

Data ProDocs Inc is NOT a BBB Accredited Business.

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