We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mattresses

Big Sky Mattress, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a king mattress Beauty rest Black med. and an adjustable base on 9-26-24, it was delivered on 10-6-24. We slept on it 1 night miserably. It hurts our backs and are very unhappy. We called mattress Firm and told them. They asked us to come back in ( a 120) mile trip to try out other mattress in their show room. We tried other ones for over an hour and a half and could not find anything acceptable. So we asked them for a refund. The salesman ****** told us they do not give refunds on mattresses. We were never told that we could not get a refund, on a mattress by *****, the original salesman. We were told no refunds on adjustable base only. Which is also mentioned on our sales receipt. But the original salesman, ***** never said that we could not get a refund on the mattress. The purchase agreement does not state that we cannot get a refund on a mattress. We were refused a refund and told to pick another bed. We want a refund...We went back the very next day after delivery. Our backs are hurting. I have 2nd bed from ****** that cost 599 that I use for company that is more comfortable. I am a Disabled Vietnam Veteran with health problems and my wife heart problems, and we do not need this stress. Thank you, and we pray you can help us get this refund. $3,699.

    Business Response

    Date: 11/06/2024

    Please see attached. 

    Customer Answer

    Date: 11/09/2024

     
    Complaint: 22402022

    I am rejecting this response because:
    We have decided to start over with the original deal and we are going to try a different mattress. We still need them to agree to a refund if this new mattress is not satisfactory. We are trying to work with them, but we will not receive a new mattress for 2 weeks. So we do not want to close the case yet, until we know if the next mattress is satisfactory. They did  not agree to give us a refund on the second mattress and wanted to quickly close the case, before we receive the new mattress.

    Thank you so much for helping us with this issue. Nothing would have happened without your help. We appreciate you, and the BBB so much. 

     

    Sincerely,

    ***** & ****** ********

    Business Response

    Date: 12/06/2024

    We received Portias inquiry about the dissatisfaction with her original purchase. We spoke multiple times, came up with a solution and exchanged her original purchase for her new desired feel, at no cost. She is satisfied with the transaction and has said she is going to lift her dispute with the BBB. Thank you for all your help. 

    Customer Answer

    Date: 12/12/2024

     
    Complaint: 22402022

    I am rejecting this response because:
    *** from Mattress Firm called me on December the 6th. The day after BBB told me on the 5th that you were closing the complaint because of no response from ************. He was desperate to get me to drop the complaint. I told *** on the 6th that you had closed and I would tell BBB that Matress Firm is working with me. But ***** response is incorrect, because I told him that I still need the same warranty or refund that they promised me with the first mattress. I am supposed to have a year to exchange or refund if necessary. If there are defects ect. *** had told me in the beginning, that he would honor that. If *** will write the BBB and myself a letter stating that we get a new warranty with this new mattress or refund if we are not satisfied, then we will accept that and drop the complaint.
    Sincerely, ****** and ***** ********

    Thank you so very much for your help.


    ***** & ****** ********

Big Sky Mattress, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.