Complaints

This profile includes complaints for G-Man Asphalt Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  G-Man Asphalt Inc

  Kalispell, MT 59904-3174

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  G-Man Asphalt Inc

  109 Springcreek Dr Kalispell, MT 59901-2343

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 10th of May 2023, we received a quote for ********* to have ***** Sq ft of 3" Compacted Asphalt placed on our driveway. On the 22nd of May 2023 the company came to mark and prep our driveway. The paving was completed on the 23rd of May, 2023. The paving was short on the back side of the driveway from the original quote approximately 6ft x 48ft. The prep work on the lawn and original driveway was marked appropriately reflecting the original quote. The "completed" work was short by the amount stated above. I contacted ****, the gentleman who did the original measurements, after the work was completed. **** came back on May 25th and overlooked the completed job and agreed it was not finished to the original measurements. I requested the owner contact me to discuss and visualize the work that had been done. ******************* never bothered to respond to my request or an email sent by my daughter. Instead, I received a quote for an additional $3200 to complete the work that was not completely correctly in the first place. I paid the bill on June 1st in good faith that *** would contact me to resolve this issue. I have received nothing but an additional quote and silence from the K&K West dba G Man Asphalt. I have attached all documentation for review. In addition to the lack of pavement, the border is wavey down the entire length of the backside of the driveway. This in no way is esthetically pleasing. I am requesting a Partial refund from the original payment I paid. This has been a horrible experience and very bad business on K&K West dba G Man Asphalts part. The job was not completed to the original agreement. I have had lack of response from the company's owner. In addition it has been very time consuming filing this complaint. I would never want someone else to experience this type of transaction in the future.

  Business Response

  Date: 07/24/2023

  The documents submitted by *************************** daughter are true documents. ***************** received the sq footage agreed upon and more. She had spoke with our ******* and walked the area to be paved before hand and spoke with me after the area in question was paved, she was very pleased at the time. We always grade a bit further out than what is to be paved, we need the space to work. Not all areas that are graded are intended to be paved. ***************** had ample time to voice her concern about the area she later decided she wanted additional paving on before we left the site, she did not do so. She only claimed that she "loved it". I heard, days later, that she wanted some additional paved, we wrote her a quote to reflect this, explaining that we would now need to bring back all of our equipment and schedule the time on our Calander. She seemed to believe that we should do it at our cost since she changed her mind. 

  I admit that the "wavy edge" is not ideal, but it does happen on occasion due to a variety of circumstances. This is not visible at all when the homeowner does their landscaping to bring either rock or sod to the edge of the pavement, as recommended.

  My opinion is this is another person trying to get something for nothing. I have attached a map showing the area we paved, as you can see, the actual square footage we paved was well beyond the contracted amount, yet we stood by our quote! ***************** already received over ***** sq ft for free.