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Business Profile

Physical Therapist

Professional Therapy Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physical Therapist.

Complaints

This profile includes complaints for Professional Therapy Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Professional Therapy Associates has 6 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had some physical therapy in September and October 2023. I had to pay $115 everytime I had an appointment. After insurance statements came in, I let them know they had overcharged me and I would like a refund. ***** from the billing department called me back at the beginning of November 2023 and verified that they did owe me $654.44. She said they where doing year end Financials and I wouldn't see a check until after the new year. Also stated the only cut refund checks on the 15th of the each month. I called at the end of January to see if the check had been send because I had not received it. ***** said there was a problem with the year end roll over and that I was on a list for the refund. She said it might get sent in February. As of March 23, 2024 I am still waiting for them to refund my money.

      Business Response

      Date: 04/05/2024

      Dear ****************,

      I am very sorry that this mattered has not been fully resolved.  I just received this complaint today, or I would have acted on it much sooner.  I will reach out to our billing department and get their perspective and then get back to you.  I am sorry for the inconvenience.  

      Business Response

      Date: 04/08/2024

      Upon further review of this patient complaint, we did determine that a refund was warranted.  We have refunded $654.44 to the patient's card and it should hit her account this business week.  I hope my quick responses will result in this complaint not affecting or BBB rating.  I am happy to discuss further.  

      Best regards,

      *****, CEO

      Customer Answer

      Date: 04/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

      Customer Answer

      Date: 04/11/2024

      I have received my refund. 

      Thank you

    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is using the documents you sign as a blank check to run up bills that the patient has NOT agreed to. Then they blame it on the insurance company and their slow processing. However, they know when they are coding and selecting a course of treatment how much they are going to submit to the insurance company. At that point, the customer should have an opportunity to approve the costs, but they will not do this. They told me my appointments would be approximately $115 each, maybe up to $137, but sometimes they charged me $210 or $190. It was only after I completed therapy that I found out they are demanding another $320! After discussing this with the director, ***, I was told that because of the documents I signed I still own them more money. I asked several times throughout my treatment if my balance was 0 and was told it was.

    Professional Therapy Associates is NOT a BBB Accredited Business.

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