Complaints

This profile includes complaints for Gardner's RV & Trailer Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gardner's RV & Trailer Center has 3 locations, listed below.

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  Gardner's RV & Trailer Center

  3100 US Highway 93 S Kalispell, MT 59901-7903

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  Gardner's RV & Trailer Center

  4035 10th Ave S Great Falls, MT 59405-5617

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  Gardner's RV & Trailer Center

  PO Box 958 Kalispell, MT 59903-0958

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked at a used rv at Gardeners ** in ********* ** on 3.6.23 to purchase and bought and paid for it on 3.11.23. Prior to purchase, I found that the fireplace didn't work and they replaced it. When I got it home, 90 miles away, I found that the refrigerator didn't work. I called them and they stated to me that the warranty that I had purchased would cover this issue and left me to find a repair person. After doing some research, I found out that the refrigerator had recall issues and was able to repair myself. Once I got the ** to the location that I was going to use it at, I found that the hot water heater was leaking. Again calling them, they stated that is what my warranty is for. I had to pay out of pocket for a repairman to fix this issue and am hoping that I will get reimbursed by the warranty company. After this issue was resolved, it's been found that there is at least one plumbing leak somewhere in the floor and this will require another visit from the ** repairman. All of this has happened after the fact that the dealer stated to me prior to purchase that all plumbing lines, water lines, propane lines and all electric had been tested. This business has done nothing to help me through the process of any of these issues and sold me a camper that was not fit for use. I spent many months looking for a camper set up the way that I wanted and found a few but chose to buy this because it was closer to where I live and hoped-for better customer service. I really hope that the ******************** can help with this as I am just an average American trying to make a payment on something that a business sold me, and the product sold had many issues. Business like this ** dealer make it extremely hard for the average person to have trust that when something is purchased, they should have some comfort in the fact that they are buying a quality item.

  Business Response

  Date: 04/27/2023

  ************ purchased a used ** that is 6 years old.  We do check all systems in the shop before the ** is purchased.   New issues can arise while moving an **, especially hundreds of miles.  Used **s are sold As-Is, as we are unable to guarantee items after the ** has been moved.   ************ did speak with one of our managers about an issue with the sewer system.  Our manager worked to find a mobile mechanic for the customer, but the customer was able to find a mechanic himself first.  The customer is located between two of our other locations.  We let our customer know that we could get him set up with our shop in ********, ** during a break in his work schedule and he said that could work.  Our last communication was waiting on the customer to let us know if he would like to do that or if the mobile mechanic was able to correct the problem.