Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was supposed to fix ******. Took him 15 mins to pull fridge out along with all my insulation, dropped fridge on floor cutting my flooring and catching on my rug and pulling the weaving out. Metal shavings and torn broken insulation holders were visible. He said that I wasn't going to have propane until he returned in a week to finish work for property owner. I didn't realize that when ******* disconnected the lines from my 30 gallon tanks, he didn't shut off the propane first. That's over 66$ that I had filled ten days before. I didn't think the trailer was level but I said it anyway to ******* because I had a working j fridge until about a month before call to have fridge looked at. I didn't know why it stopped cooling. It never made funny gurgling noises or blew switch on heat tube by propane burner. He never took level to check and when I took picture of trailer, it was 50% leaning to the right. I'm surprised I didn't have all my eggs rolling around. I waited for the week, another 15 mins with me helping him get fridge back into fridge compartment. He grabbed the fridge by the coils and said he does it all the time. He didn't have to fix the mess he made with the foam and fiberglass insulation, because I spent two hours doing his botch job. He was terrible. Everything he touched he broke out screwed up. I can go on and on. Broke the eyebrow fastener clip. Now there's only two. He kept trying to jam it in and think I didn't notice. So you guess it, I stopped him and said I think it's broken. I think he probably used to that by now. He charged me the time to repair his various mistakes. Using JBL weld on the clip and leaving it for me to install. I also installed the plate that ******* the burner stack. Found the front switch button to my **** on the front in the grass. Unbelievable

  Customer Answer

  Date: 07/25/2024

  I like to add that the refrigerator was never fixed and still sits a month later I as an ornament to hand dish towels even

• Initial Complaint

  Date:10/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 29th, 2023 My fianc and I talked to wild horse RV about a specific trailer. We were enthusiastic about and willing to buy. We had the trailer delivered to St. Marys *****. On the way there. The tire blew out, and upon the rest of the delivery, we discovered that the inside of the trailer after opening it up, had severe water damage, as well as propane lines, leaking electrical plugs on the outside of the camper, not being sealed, causing a hazardous environment and the gray tank, not emptied as you can tell this imposes a serious health risk. We then called wild horse RV they told us we could not return the trailer because it is not a ******* , they would not tell us if there was a return policy etc. we do not necessarily want to return the trailer as long as youre willing to come down on the price. This feels like entrapment they misleadingly had us spend $10,000 on this trailer where the damage was not discussed before selling through conversation on the phone they told us everything worked and it was perfectly fine even though it is used.