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Business Profile

Tanning Salons

Club Sun Tanning & Sunless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have false advertising and zero information stating their "membership charges"Went in for the 3 month package and was continued to get billed for 9 months without any notification of this happening. The employee was very sure that is was only 3 month membership and I wouldn't be charged after that. Not only is is illegal to not notify customers if they have a billing period coming up but to sign me up for something I did not agree to is another thing. I have been back and forth with the owner who refuses to acknowledge their wrongs- wont give me a refund butna "store credit" that I do not want. I do not want to support this shady business practice.

    Business Response

    Date: 01/09/2025

    To whom it may concern,

    The client signed up for a reoccurring membership and used our services for several months. She forgot about the services and agreement and didn't cancel so she was billed till she sent notice to cancel. Client was refunded 3 months of payments and offered store credit for balance of $80. Please see attached agreement client signed and initialed in several places. 
    Thanks
    Club Sun 

Club Sun Tanning & Sunless is NOT a BBB Accredited Business.

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