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Business Profile

Taxi

406 Rides of Flathead County
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a ride for July 23, 2024 back in February. We paid the full deposit of $100 which wasnt required. On July 20 at 2:19 pm they asked if we still needed the services and we were already in ********* with family so I was going to talk to my family the next day to see if we needed it. Then Sunday July 21st at 7:35 am (less than 24 hours later) the 406 rides cancelled our ride. The policy is if it is cancelled within 24 hours we get a full refund. Beings they cancelled the ride I assumed we would get the $100 back because our ride wasnt needed until July 23 at 11 pm. They cancelled it more than 48 hours in advance, so we should get our money back according to their full refund 24 hour policy. She is refusing to refund my money.

    Business Response

    Date: 08/07/2024

    This review has been reported is lacking in material facts.

    1. We are not a member of the Better Business Bureau and are not require to respond.

    2. The event was removed from the schedule because we were unable to verify the event or locations. This was booked months in advance with a different company.

    3. The customer did not respond to any communication or request a cancellation until the morning after the event. We are not responsible for assumptions made by the customer. She purchased the time; however, if she chose not to use it, then that is on her.

    4. We reserved persons and equipment for the event at a loss while waiting on a response from the customer.

    5. The customer DID NOT make the reservation with ********************* LLC dba 406 Rides of ***************. The reservation was made 6 months ago with 406 Rides of Northwest Montana LLC which was a fully owned subsidiary of BW Holdings LTD. 

    6. ********************* LLC dba 406 Rides of *************** did not receive and compensation for this booking. 406 Rides of Northwest Montana LLC went defunct on February 18, 2024.  *********** capital was provided by the new owners. 

    7. ********************* LLC dba 406 Rides of *************** attempted to fulfill this request at a loss; however, the customer admittedly did not respond to any attempt until 5:03 AM on the morning after the event.

406 Rides of Flathead County is BBB Accredited.

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