We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gutter Contractor

All Star Custom Seamless Raingutters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Contractor.

Complaints

This profile includes complaints for All Star Custom Seamless Raingutters's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

All Star Custom Seamless Raingutters has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/09/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bid by this company to do the work from this company online and I at first accepeted but after consideration that I was not there to know exactly what the work was to be done I rejected the bid. They have been harassing me and threatening to lien my property when not a bit of work or material has been done. I signed no proposal and have not seen anyone from this company face to face. They are clearly trying to intimidate me-just horrible business practice

      Business Response

      Date: 10/19/2023

      ****** review correspondence below issue has been resolved. 

       

       

      ***
      I am attaching the estimate for **** Creek Dr. ****** call with any questions or to schedule work.
      Thank you
      All Star Custom Seamless Rain Gutters
      ***** and ******************
      ************

      Heather
      Put me on your schedule
      Thanks

      ***
      We can install on Monday October 23rd. We will anticipate being there between 7 and 8 am.
      Thank You
      All Star Custom Seamless Rain Gutters
      ***** and ******************
      ************

      Hello
      I am going to have to postpone the gutter installation. Once I get the house I am living in sold I will get back with you
      Thank you

      ***
      We have already purchased the materials for this project upon the agreement of contract which is non returnable. How soon do you anticipate us being able to install?
      Thank you 
      All Star Custom Seamless Rain Gutters 
      ***** and ***********************;
      ************

      I dont what proposal you are talking about.  I have no signed contract with anyone. Out contact is over now

      ***
      Per the email below you asking to schedule is a contract agreement.  ****** read bottom of proposal and find a way to follow the agreement so as to not cause us undo financial strain. Are you wanting a new install date or to pay for material costs?
      Thank you 
      All Star Custom Seamless Rain Gutters 
      ***** and ***********************;
      ************

      What nonsense. Do whatever you have to do-bring it on but quit emailing me

      ***
      Shame on you. We have clearly treated you with professionalism and dignity. This last email is out of professional conduct informing you that you are in violation of agreed contract.  Consider this notification of us filing a construction lien.
      All Star Custom Seamless Rain Gutters 

      You have no right what so ever to even think about a lien.  There was a picture of a proposal with nothing signed by me. I have the right to change my mind even if a proposal was signed.  I never talked to anyone-in fact I think you were trespassing if you were on my property without me being there.  I guess I will have to get my lawyer involved in this nonsense but believe me I will.  

      I have a complaint in with the BBB and have contacted my lawyer-you even think about a phoney lien and it is game on

      I have to apologize for my behavior last night-I had been drinking as you could probably guess.  I am getting a little tight on money on finishing this house-I thought my current house would have sold by now.  It would help my situation if you could just do the house right now and do the shop later when this house sells.  If you dont want to deal with me I totally understand-I' not sure I would

      To:*******************
      Mon 10/9/2023 9:17 AM

      Good morning ***. I want to start by saying you are forgiven and we completely understand. You were speaking with my wife last night via email. And she did not understand what exactly was going on. We are a small business  And just want to do a good job and keep a good reputation with our community. I do not want to put undo pressure on you financially or otherwise. Our concern is simply that we have already purchased the material and cannot return it. We would be happy to continew keeping you on the schedule and working with you in any way we can. Thank you for the apology this morning. I will have ******* email you once again and keep you on the schedule if that is what you would like to do completing any part of your project as you would request. We will put this behind us and move forward with the understanding that we all make mistakes and hope that we can continue a good relationship. If there is any need to speak with me you can reach me at 406******* ***************** thank you have a great morning

      *****-I used you 3 times in the past and I know you are very good at what you do.  I appreciate you accepting my apology and yes lets put it behind us.  I will pay in cash the day you are there
      Take care

      ***
      We will plan on installing the gutters on just the house on Monday October 23rd. $3038.00, let us know when you sell your current house and we can get you on the schedule for the shop.
      Thank You
      All Star Custom Seamless Rain Gutters
      ***** and ******************
      ************

      Customer Answer

      Date: 10/26/2023

      Please cancel this dispute.  I overreacted and this is a very good company that has done what they said they would

    All Star Custom Seamless Raingutters is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.