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Business Profile

New Car Dealers

Laurel Chevrolet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/18/2023, I purchased from Laurel Chevrolet in Laurel, ******* (*****************************) an 8 year ***** mile extended warranty for my new 2023 ***** Colorado for $1936. I received a receipt for the $1936. I received a copy of the contract via email. As months went by I did not see my extended warranty included on my vehicle when viewing on the www.chevrolet.com site. ***************************** advised "Not there yet, it is nothing I can do, GM has to do everything at there end. As I stated in my cover letter just carry a copy of the registration page with you in your glove box and that is the proof you have a policy!!!!" 2 Chevrolet dealers local to me advised that the warranty needs to be in the system for coverage. A copy of the registration page won't cut it. I have a number of emails I can forward as well. Thank you for your assistance.

    Business Response

    Date: 07/27/2024

    Good evening ******************,

    I am in receipt of your complaint to the Better Business Bureau and your request to have the Chevrolet Protection ******************** Contract that you purchased appear in the ** Global Warranty system.

    I am pleased to tell you that the plan does show in the system this evening.

    I will email you the screen capture that any ** dealer will be able to view in the event that you need to used the service contract.

    Thanks for your business.

    ***********************, General Manager of Laurel Chevrolet in Laurel MT

    Customer Answer

    Date: 07/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you. The BBB is amazing.

    Sincerely,

    *********************

Laurel Chevrolet is NOT a BBB Accredited Business.

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