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Business Profile

Car Dealers

Snowy Mountain Motors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over 3 months ago I called Snowy Mountain Motors and explained that my truck, a 2010 F150, wasn't running right, and that ******* (a local mechanic) had diagnosed the issue, saying it was timing codes and needed a new Cam Phaser (something only a local dealership can replace). I relayed all of that information to Snowy Mountain Motors and we scheduled a time for me to drop it off & have them look at it about 1 month out. On APRIL 12th I dropped my pickup off. I will say that we had a couple of hoops to jump through with the warranty company, but all of that was resolved quickly and they approved the work on my truck within a week. ****** quotes this exact project at being roughly 12 hours of work, I will admit that's a big project. But as of Friday the 16th, over 2 months since I dropped it off, Snowy Mountain Motors still hasn't even completed disassembled ************ F150 has been sitting physically in the shop for almost 3 weeks. They have given my husband, *************************** excuse after excuse as to why this is taking so long. 'We only have one guy that can do it' 'we only have one truck lift' 'one of the tools we need to do the job is broken'. I'm just at a loss honestly. I dont understand how why the mechanics can't start this job and work on it until it is finished. I have visted the shop in person twice to complain. I need my own truck back. They gave me a loaner vehicle, a F250 with a very broken/cracked windshield and multiple warning lights on. I have spoken to other people and other **** dealerships. Everyone agrees that this turn around time is absolutely ridiculous and unprofessional. At this point I am completely unsatisfied and will never take my business to SMM again. I need my truck fixed and back in my possession immediately.

    Business Response

    Date: 08/07/2023

    As soon as the customer contacted me, we resolved the issue and my understanding is that the customer is now satisfied.

Snowy Mountain Motors is NOT a BBB Accredited Business.

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